How to fix your ipod’s frozen screen

Use this article for help with your iPod classic, iPod nano, and iPod shuffle.

Force restart your iPod

If your iPod doesn’t respond, use the following instructions to force restart it. Find out which model of iPod you have.

iPod nano (7th generation)

  1. Press and hold both the Sleep/Wake button and Home button until the screen turns off.
  2. Wait for your device to restart.
  3. Still need help? Plug into power, then try again.

iPod shuffle

  1. Unplug your device from everything. . (If you see green by the switch, your iPod is on.)
  2. Wait for 10 seconds, and turn on your iPod again.

iPod classic

  1. Move the Hold switch firmly to the off position so that you don’t see orange by the switch.
  2. Press and hold the Menu button and Center (or Select) button for 8 seconds, or until you see the Apple logo.

Other iPod models

Charge your device

If your iPod still won’t respond, it might have low battery. Charge your iPod for at least 30 minutes:

  1. Connect your iPod to the charging cable that came with your device.
  2. Plug the other end of the cable into power: Use a USB adapter plugged into a wall outlet or a USB 2.0 or 3.0 port on a computer (not a keyboard) that’s on and not in sleep mode. Or you can use a USB hub, docking station, or other Apple-certified power accessory.
  3. Wait a few minutes until a charging screen appears or until the status light on your iPod shuffle turns orange.

Don’t see the charging screen or orange light after 30 minutes? Here’s what to do:

  • Check that you have firm cable connections. Remove any debris from all ports.
  • Try a different charging cable, power adapter, and power source. Don’t use an adapter or cable that shows any sign of damage.
  • If your device still doesn’t turn on, it might need repair.

If your iPod turns on but gets stuck during startup

If your iPod still won’t respond, gets stuck during startup, or persistently displays an Apple logo or , here’s what to do:

Like any mobile device, an iPod, iPad or iPhone may freeze or fail to respond to your commands occasionally. This can happen for a number of reasons and does not necessarily indicate a serious problem. Whether your iPod is stuck in Apple logo, Recovery mode, Home screen, you can easily fix it following the right method. In the following article, we will provide you all the possible things you can do to fix iPod frozen.

How to fix your ipod's frozen screen

Method 1. Restart or reset a frozen iPod

If your iPod suddenly appears to freeze and no matter what buttons you press you can’t get a response, it’s probably not dead but more likely frozen up. To fix iPod frozen, the first method you need to consider is to reset your iPod. Then, how to reset or restart a frozen iPod? According to different model, you can follow the steps below.

Steps to fix iPod Touch frozen

How to fix your ipod's frozen screen

Step 1 Hold down the Wake/Sleep button that is found on the top of iPod Touch till a red slider comes up to the screen. Slide your finger across the slider to turn off your iPod Touch. Then restart your iPod Touch.

Step 2 If the red slider never comes up even by pressing the button for 25 seconds, you need to reset it. Reset the frozen iPod Touch by holding down the Wake/Sleep button and Home button at the same time for about 10 seconds, then the Apple logo will appear.

After you unfreeze iPod, you can then connect your iPod Touch to an adapter and wait for it to charge.

Steps to fix click-wheel iPod frozen

How to fix your ipod's frozen screen

Step 1 Check Hold switch, move it to On position and then to Off position.

Step 2 Restart the iPod by holding down the Menu button on the click – wheel as well as the center button at the same time. Repeat the steps if it fails.

Step 3 Then plug iPod to a power source and charge it appropriately.

Steps to fix 1st/2nd generation iPod frozen

How to fix your ipod's frozen screen

Step 1 Move the Hold switch first to On position and then to the Off position.

Step 2 Simultaneously hold down the Menu and Play/Pause buttons on the iPod for about 6 to 10 seconds.

Following the steps above, most of you can fix iPod frozen successfully. However, there are still some iPod remain frozen. In such cases, read on and learn to fix iPod frozen with iOS system recovery tool.

Method 2. Fix iPod frozen for good with iOS System Recovery tool

Whether your iPod is frozen in Recovery mode, Apple logo, or stuck in Home screen, you can hard reset iPod to solve most problems. If you fail to fix iPod frozen through hard reset, you can try to fix iPod frozen with iOS system recovery tool, which provides you a more powerful and stable way to fix frozen iPod to normal. Firstly, free download the program to your computer.

Step 1 Launch iOS System Recovery tool

Launch this software on your computer and connect your frozen iPod to it with USB cable. Tab the “iOS System Recovery” option on the main interface.

How to fix your ipod's frozen screen

How to fix frozen iPod – Step 1

Step 2 Start to fix iPod frozen

Click “Start” button to begin to fix iPod frozen, iOS System Recovery will detect the issue automaticlly. But before that, you can follow the tutorial on the image to put iPhone into Recovery or DFU mode to fix iPod frozen.

How to fix your ipod's frozen screen

Fix my iPod is frozen – Step 2

Step 3 Download firmware package

Select the right iPod model and then click “Download” to download the repaired device plug-in. It will take a few minutes to complete the downloading.

How to fix your ipod's frozen screen

iPad is frozen and how to fix – Step 3

Step 4 Fix iPod frozen

When the plug-in download is finished, iOS System Recovery will automatically fix iPod forzen issue. After that, your iPod will get out of frozen and back to normal condition.

How to fix your ipod's frozen screen

How to fix frozen iPod to normal

You can also check the video tutorial down below:

How to fix your ipod's frozen screen

In this article, we mainly showed you how to fix iPod frozen. You can firstly try to reset forzen iPod according to different models, if that doesn’t work, you can fix iPod frozen with iOS System Recovery tool. Still have more questions about iPod frozen? Feel free to leave your comments down below.

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How to fix your ipod's frozen screen

December 11, 2020 15:45 / Updated by Louisa White to iOS Frozen

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I try to turn on or reset my ipod and the apple logo appears and nothing happens. The ipod is not being recognized by itunes either? Any suggestions appreciated.

MacPro 2.66 2Gig RAM, Mac OS X (10.4.7)

Posted on Aug 1, 2008 6:56 PM

Helpful answers

I had the same problem. Sounds like you may need to put your Touch into `recovery` mode. Turn your Touch off then while holding JUST the Home button on the Touch, plug it into your computer. Keep holding the Home button (on the iPod) until the iTunes icon and a USB cable image appear on your iPods screen. After this, iTunes should recognise your iPod and offer to do a full restore for you.

Hope this helps.

Aug 5, 2008 2:11 AM

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Aug 1, 2008 7:48 PM

Aug 5, 2008 2:01 AM

Aug 5, 2008 2:02 AM

I had the same problem. Sounds like you may need to put your Touch into `recovery` mode. Turn your Touch off then while holding JUST the Home button on the Touch, plug it into your computer. Keep holding the Home button (on the iPod) until the iTunes icon and a USB cable image appear on your iPods screen. After this, iTunes should recognise your iPod and offer to do a full restore for you.

Hope this helps.

Aug 5, 2008 2:11 AM

I’ve had exactly the same problem in the past week and recovery mode doesn’t work. It’s just locked. I’m now on my 2nd iPod Touch waiting for a third after seeing a “Genius” at the apple store. I honestly think it’s something to do with the firmware update to version 2. It was fine for a while but froze when trying to sinc with version 2.

I’ve deleted the original firmware download and am hoping that when a new copy is downloaded and I sync the new iPod it will work. The store are ordering in 2 though just in case. I’m not paying over £300 for a brick.

Aug 5, 2008 3:45 AM

Aug 8, 2008 9:15 AM

I have now had this freeze problem on two iPhone 3G’s and now my iPod Touch 32 GB.

Here is what you have to do.

Plug your Touch into your computer via the USB cable
Now press both the top switch (sleep/wake) button and the home button at the same time. Hold these two buttons down until the iPod Touch powers down and then continue holding both down until the Apple logo reappears (reboot). As soon as the Apple logo reappears let go of the top button and continue holding the home button down for about 10-15 seconds. You will then get a screen that shows a USB cable to be connected to the iPod Touch (it’s already connected). Now the iPOd Touch will mount and via iTunes you will get a message to restore.

Restore takes a while so be patient.

This is a huge headache and the worst of it is that if you have an iPhone you lose the use of the phone itself. If you are out and about you cannot restore so you are without a phone!

Hope this works for those of you having problems. Post here if you still have problems.

Use this article to get help with your iPod classic, iPod nano and iPod shuffle.

Force restart your iPod

If your iPod isn’t responding, use the following instructions to force restart it. Find out which model of iPod you have.

iPod nano (7th generation)

  1. Press and hold both the Sleep/Wake button and Home button until the screen has turned off.
  2. Wait for your device to restart.
  3. Still need help? Plug it into a power source and then try again.

iPod shuffle

  1. Unplug your device from everything. . (If you can see green by the switch, your iPod is turned on.)
  2. Wait for 10 seconds, then turn your iPod on again.

iPod classic

  1. Move the Hold switch firmly to the off position so that you can’t see orange by the switch.
  2. Press and hold the Menu button and Centre (or Select) button for 8 seconds, or until you see the Apple logo.

Other iPod models

Charge your device

If your iPod still isn’t responding, it may have a low battery. Charge your iPod for at least 30 minutes:

  1. Connect your iPod to the charging cable that came with your device.
  2. Plug the other end of the cable into a power source: use a USB adapter plugged into a plug socket or a USB 2.0 or 3.0 port on a computer (not a keyboard) that’s turned on and not in sleep mode. Or you can use a USB hub, docking station or other Apple-certified power accessory.
  3. Wait a few minutes until a charging screen has appeared or the status light on your iPod shuffle has turned orange.

Can’t see the charging screen or orange light after 30 minutes? Here’s what to do:

  • Check that you have firm cable connections. Remove any debris from all ports.
  • Try using a different charging cable, power adapter and power source. Don’t use an adapter or cable that shows any sign of damage.
  • If your device still isn’t turning on, it may need a repair.

If your iPod is turning on but getting stuck during startup

If your iPod still isn’t responding, is getting stuck during startup or is persistently displaying an Apple logo or , here’s what to do:

If you use an iPod Touch for more than just listening to music, say for business, keeping track of contacts, answering emails and storing important data — nothing else is more frustrating than a frozen ipod touch screen.

Like any mobile device, an iPod Touch is prone to freezing from time to time so instead of calling Apple right away, try these steps to potentially fix the problem yourself:

  1. Hold down the Power button until the red slider appears to turn off the iPod. Turn off the iPod and than hit the Power button again to turn the iPod back on.
  2. Do a hard reset of your iPod by holding down the Power and home buttons for 10 seconds simultaneously. The Apple logo should appear within 10 seconds, if it doesn’t you may need a new battery.
  3. Connect your iPod Touch to it’s charger and either charge on your computer or via a wall outlet. Wait for the iPod to charge and once it’s at 50% or so, if it’s not already connected to your computer, plug it into a computer.
  4. Once plugged in, open up iTunes and wait until it recognizes your device. Click your iPod name on the left side of the screen and hit ‘Check for Updates’ button, than follow the steps on the screen and install any updates to your iPod.
  5. If it is still unresponsive, you’ll want to try restoring your iPod to factory settings by clicking “Restore” button on iTunes. Warning: All data will be lost at this point.

If you are still have a frozen home screen or a non-responsive home screen on your iPod Touch at this point, find the closest apple shop because you may potentially need an ipod repair to restore it back to normal.

Sometimes, users of the iPod Touch often find that their iPod Touch screen has become frozen and will only display a particular image or icon. Nothing seems to work because the ipod Touch is frozen and therefore, unable to work at all. One user, Susie, wrote in to us and said,

“My itouch is frozen-with the screen showing the itunes icon and the usb plug. itunes is asking for a passcode but i cant put my passcode in since the itouch is frozen. I tried holding the home and power button for 30 seconds as directed by ipod touch app – no luck! help please i just want this to work already…it’s been like this for months now.”

So what are you to do? Firstly, let’s address the issue of the icon that’s showing on the screen. Should the screen of your iTouch ever freeze, don’t become too concerned with the image that’s displayed. The Touch will simply show whatever image it was showing at the time of the freeze, or convert some of its signals into images, which is why Susie’s may have been showing an image of the USB plug. Regardless, don’t let it bother you. Just try and get it to unfreeze and the image will go away. So, how do you get it to unfreeze?

Because Susie’s Touch has been like this for several months, we’re assuming that she’s tried many of the common solutions such as charging the battery and holding the home and power button as she mentioned. So, what else is there to do? To begin with, you will need to get into iTunes. If you can still physically connect your iPod Touch to your computer through the USB cord, you should be able to get into your iTunes account without needing to enter a password. Once you get into iTunes, you will need to reset your iPod Touch. Be forewarned that this will erase everything on your Touch and so, you will need to reload your Touch again with everything that was once on it after it has reset. This is how to reset your iPod Touch.

Start at the Home screen in iTunes, with your Touch connected to your computer. Choose Settings>General>Reset>Reset All Settings. This will only reset your preferences. Any data, music, apps, or videos that you have on your iPod Touch will still be there after performing this step. If your Touch is still frozen, you may have to take it one step further and completely erase all the data from your Touch. This is how you do that. Again, beginning on the Home screen, choose Settings>General>Reset>”Erase All Content and Settings”. Now your Touch will be completely erased and should return to the exact condition it was in when you bought it. Now all you have to do is start reloading it back up with all your favorite music, videos, and apps!

You can do nothing with an iPod get stuck in Apple logo, except fix it.

The issue that iPod is frozen at Apple logo screen always occur:

During/after iOS update

When iOS beta version is expired

While app crashes

When restoring iPod with iTunes.

No matter when this problem attacks you, you can also follow 4 easy solutions here to fix iPod classic/mini/nano/shuffle/touch. iPhone and iPod are also supported.

Solution 1: Force Restart to Fix an iPod Touch Stuck on Apple Logo

Step 1 . Press and hold "Home" button and "Power" button simultaneously.

Step 2 . Release two buttons when the Apple logo appears again.

Step 3 . Check if your iPod Touch stuck on Apple logo or not.

Force restart can also help when your iPod/iPhone/iPad gets stuck in headphone mode.

How to fix your ipod's frozen screen

If your iPod won't turn off even though you press the "Power"; button, or your iPod still froze on Apple logo screen, then move on to the next solution.

Solution 2: Update Firmware and Remove Apple Logo from iPod

Step 1 . Connect iPod to iTunes

Use a USB cable to connect iPod to a trusted computer. In another word, you had better use the computer that synced to iTunes before.

Step 2 . Check for update for your iPod

Choose your iPod icon and locate "Summary" menu. Click "Check for Update", and then iTunes will check for the latest update automatically.

Updating iOS device to the latest version can also help you fix bricked iPhone, iPad or iPod.

How to fix your ipod's frozen screen

If there is no available firmware you can update, then you should put iPod in recovery mode to fix iPod Touch stuck on Apple logo problem.

Solution 3: Restore or Update iPod in Recovery Mode to Bypass Apple Logo

Step 1 . Enter your iPod into recovery mode

Turn off your iPod and leave it away for several minutes first. After that, use a lightning USB cable to connect iPod to the computer. Hold and press "Home" and "Power" buttons at the same time until the connecting to iTunes screen appears.

How to fix your ipod's frozen screen

Step 2 . Restore iPod to factory settings

When you see a notification pops up in iTunes, select "Restore" to fix iPod stuck on Apple logo after reset. Your previous iOS contents and settings will be erased and replaced with the latest iTunes backup.

Step 3 . Update iPod to fix iPod stuck on Apple logo

You can also choose "Update" to reinstall iOS system on your iPod. And it will not delete your original iPod files.

How to fix your ipod's frozen screen

Solution 4: Kick iPod out of Apple logo with iOS System Recovery (Recommended)

If iTunes cannot recognize your iPod, you can use Apeaksoft iOS System Recovery to fix iPod Touch froze on Apple logo error. It is a professional tool that can fix iPod stuck on Apple logo, headphone mode, loop restart and other iOS problems. Your iPod data are well-arranged originally after restoring. So it will not cause any data loss during the process of fixing iPod stuck on the Apple logo.

How to fix your ipod's frozen screen

Get iPod put of Apple logo without data loss safely.

Recover iPod system problems including frozen, disabled, red screen, etc.

Work for iPod classic/shuffle/nano/mini/touch, iPhone, iPad, etc.

Step 1. Connect iPod to iOS System Recovery

Download and install the program. Use a lightning USB cable to connect your iPod to the computer. Choose "More Tools" and then select "iOS System Recovery" to fix Apple logo issue.

How to fix your ipod's frozen screen

Step 2. Start to fix an iPod stuck on Apple logo

Hit "Start" button in the lower right corner. You need to know that your jailbroken iPod will be restored to non-jailbroken state.

How to fix your ipod's frozen screen

Step 3. Enter into DFU mode

Read the provided instruction to put your Apple logo frozen iPod into DFU mode or Recovery mode. Long press "Home" and "Power" buttons for about 10 seconds. Later, release "Power" button to enable iOS System Recovery detect your frozen iPod.

How to fix your ipod's frozen screen

Step 4 . Check iPod information

Select your iPod model and the iOS version to update. If iOS System Recovery fail to detect your iPod totally, you can correct those items manually.

How to fix your ipod's frozen screen

Step 5 . Restore iPod stuck on Apple logo

Press "Repair" button. It takes you some time on downloading firmware and fixing iPod stuck on Apple logo. In addition, iOS System Recovery can do the left things automatically.

How to fix your ipod's frozen screen

Moreover, this way also works when you suffer from the following issues:

FAQs of iPod stuck on Apple Logo

Why is my iPod stuck on the Apple logo?

iPod getting stuck on the Apple logo usually happens during a failed software update. Sometimes, it can happen during restores and during other operations as well.

How do I restore my iPod touch if the Apple logo is stuck?

To restore your iPod, you might take ITunes into consideration. Or try using the third-party data recovery software like iPhone Data Recovery, to help you restore any data from iPod, iPhone, and iPad without losing data.

How do you force restart iPod touch?

For iPod touch (7th generation), press and hold both the Top button and the Volume Down button for at least 10 seconds, until you see the Apple logo. For iPod touch (6th generation) and earlier, you need to press and hold both the Top button and the Home button for at least 10 seconds to restart it.

How do I backup iPod?

The common way is to use iTunes to backup an iPod. You need to open iTunes and connect iPod to your computer using a USB cable. Then, click your iPod's icon on the top left side, and go to Summary in the left panel. Next, you can click on the Back Up Now button to backup your iPod.

This article shows you 4 efficient solutions to fix iPod stuck in Apple logo. All the ways can help you exactly, and the last method with the third-party tool is the 100% successful solution, because it helps you diagnose and fix it completely.

If you have any suggestion about this issue, do not hesitate to leave your comments.

How to fix your frozen ipod June 29, 2006

1. Check that your hold switch is off by sliding the switch away from the headphone jack. 2. Press and hold the following combination of buttons buttons simultaneously for approximately 10 seconds to reset the iPod.

  • iPod 1G to 3G: “Menu” and “Play/Pause
  • iPod 4G+ (includes Photo, Nano, Video, and Mini): “Menu” and “Select
  • Shuffle: Turn it off, turn it on. Done.

If you have an iPod Mini or 4th gen iPod or higher, then you need to press the Menu and Select buttons, not the Menu and Play button, to restart. The Select button is the center button in the middle of the wheel. Upon reset, your will see the iPod name and the Apple logo. You may have to attach your power plug in your iPod to make this work. Your iPod should mount on your computer now. If not, keep reading. 3. The iPod name and the Apple logo will briefly appear upon a successful restart before advancing to the Main Menu.

s your iPod Frozen? Methods & Resources to fix your frozen iPod!

So your expensive and cherished iPod is frozen, here are a few methods and resources to revive your frozen iPod to its former glory.

——- More info incase above does not work

How to unfreeze your iPod, in no particular order:
1. Wait until your iPod battery runs out, charge your iPod and turn on your iPod.
2. Hold down the menu and middle buttons on your iPod for 10-20 seconds.
3. Apple’s official “Reset iPod” Article
4. LifeHacker: “How to reset your frozen iPod
5. Command-Tab “Fixing a Frozen iPod

6. About.com: “How to Reset/Restart a frozen iPod Video

7. Occasionally an iPod, iPad or iPhone may freeze or fail to respond to your commands. This can happen for a number of reasons and does not necessarily indicate a serious problem. Sometimes they just need a restart much like the way your computer needs a reset once in a while. Read more: http://www.methodshop.com/gadgets/ipodsupport/restart/index.shtml#ixzz1odHP9qbF

One of the most frustrating problems to have with an iPad is when it becomes frozen, especially when the iPad freezes on a regular basis. Luckily, this is usually an easy fix. When an iPad becomes stuck or frozen, it tends to be an issue with multiple apps conflicting with each other or an app leaving behind a bit of corrupted memory.