How to cut in a queue

A scientific approach

How to cut in a queue

Waiting in line is a scourge of modernity. According to David Andrews’s book, Why Does the Other Line Always Move Faster?, it wasn’t common until the Industrial Revolution synchronized workers’ schedules, causing lines that gobbled up lunch hours and evenings. Given that Americans are estimated to collectively waste tens of billions of hours a year in lines, it’s no wonder that some people try to cut, and others bitterly resent them. Yet jumping the queue without inviting violence is possible. Below, some pointers, courtesy of social science.

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First, pick the right queue. It’s virtually impossible to cut the line for a once-in-a-lifetime event—the Cubs playing the World Series, say. But in a repeating scenario like a security line, people are more likely to let you in, perhaps because they anticipate needing a similar favor someday. Using game theory to determine what conditions would make line-cutting socially permissible, researchers found that people queuing just once display little tolerance for line-cutting. But when the queue repeats, people let in intruders who claim an urgent need or who require minimal service time. [1]

An excuse for cutting helps, but it needn’t be bulletproof. In one much-cited study, experimenters tried to jump photocopier queues using one of three explanations. A small, polite request without justification—“Excuse me, I have five pages. May I use the Xerox machine?”—enabled them to cut 60 percent of the time. Adding that they were rushed allowed them to cut 94 percent of the time. And “May I use the Xerox machine, because I need to make copies?” was almost as effective, despite its flimsiness. [2]

Bribing can also work, and it may not even cost you. In one study, queuers were offered cash by an undercover researcher if they’d let the researcher cut. A majority agreed, but oddly, most of them then refused the cash. They appreciated the offer not out of greed, but because it proved the intruder’s desperation. [3]

The person directly behind an intrusion usually gets to decide whether to allow it, according to a study co-authored by the psychologist Stanley Milgram. If that person doesn’t object, other queuers tend to stay quiet. The experiment also found that two simultaneous intruders provoked greater ire than one—so if you’re going to line-jump, travel solo. [4]

Keep in mind that tolerance for line-cutting varies across cultures. One survey of foreigners living in Spain revealed many national differences in queuing rules. An Irish respondent fumed, “They say ‘I just want to ask a quick question’ and go right up to the counter … I’m ready to explode.” A German subject indignantly described a fellow supermarket shopper: “A woman walked right in front of me and put her things on the counter. She says ‘No [it’s] okay, we’re together’ pointing to the other woman who had just finished paying … It seems that in Spain that’s allowed. Incredible.” [5]

Back in America, the worst sin of line-cutting is pretending you’re not doing it. Like members of any community, queuers want their customs observed. We’d all escape line-waiting if we could, but that way anarchy lies. So if you must cut, just ask—nicely. Doing so reinforces the social contract, and it works.

The Studies:

[1] Allon and Hanany, “Cutting in Line” (Management Science, March 2012)

[2] Langer et al., “The Mindlessness of Ostensibly Thoughtful Action” (Journal of Personality and Social Psychology, June 1978)

[3] Oberholzer-Gee, “A Market for Time” (Kyklos, Aug. 2006)

[4] Milgram et al., “Response to Intrusion Into Waiting Lines” (Journal of Personality and Social Psychology, Oct. 1986)

[5] Pàmies et al., “Uncovering the Silent Language of Waiting” (Journal of Services Marketing, 2016)

At intensity akin to road rage, having someone cut in front of us in a line we’ve been patiently waiting in gives birth to insurmountable fury. Staring at the back of the head of someone who’s cut in front is an exercise of imagination. What should we do? What should we say?

This article aims to walk you through a calm, collected, yet effective methodology to dealing with those who rudely cut in front of you in line. Rather than falling victim to the emotional response you’d naturally feel in the heat of the moment, you can save yourself the stress whilst also encouraging the wrongdoer to join the end of the line you’re in.

Establish and Communicate the Governing Structure of the Queue

Every line / queue is an organized attempt at managing a population. The process depends on a certain governing structure in order to operate effectively. Most individuals who see a line tend to know that they should join the end of it, not the front. Other rules can make their mark in shaping the line you’re in however.

Those who have a reservation for example, may need to cut the line in order to walk through to their appointment. Women with small children may be given priority in a certain line you’re in. Other queues, may abide by a spot reservation process; in which people can step away from the queue once they’ve established their spot in it.

In order to effectively deal with someone who breaks the rules of a certain line / queue, you first need to fully understand the governing structure of the line you’re in. Once you do, you’d be armed to first calmly remind those who cut the line of the rules which govern the queue you’re in.

Ensure that you always assume the individual in question to be operating from a place of naivety rather than malice. When you do approach them, mind your manners. Apologize for disturbing them, tell them that you saw them enter the line, and that they broke the rules by which this particular line is formed. Cite the particular rules the individual broke in their attempt to join the line you’re in. If it’s simply the first come first serve component of all queues in existence, then cite that as the obvious rule they broke.

Elicit Backup From Others in Line

As you lay out the structure of the queue you’re in to the perpetrator, make it a focus to gain the approval of others in the line or an authority figure which oversees the line. While you interact with the individual in question, look around for people nodding along or simply observing the interaction. If you do see someone following the interaction you’re a part of, begin to involve them in the conversation.

The goal of this step would be to simply get the numbers on your side. Having another person to back you up is a drastic improvement from just you being alone against the line cutter. When you do involve onlookers in an attempt to discipline the line cutter in question, make it seem like you’re not absolutely sure of your stance on the issue. Form your invitation to join the intervention as a question asking for confirmation of the rules.

Ask an onlooker: “Excuse me; this line is formed on a first come first serve basis, correct?”

Onlooker: “Yes, everybody here joined the back of the line when they walked into the building.”

The invitation of others in the form of a question gives them a better excuse to back you up than simply eliciting an emotional response from them. Hopefully as you elicit the backup of other individuals which may have found it difficult to speak up by themselves, the person who cut the line in front of you feels the pressure to join the back of the line. Remember; try your best to curb your emotional response to their inappropriate deed. Walk yourself through the steps of this intervention process in a methodical and calm manner.

Use the Vulnerable to Stress Your Point

If the person still hasn’t budged, a final tool you have in your pocket is the strategic guidance of public attention. The most effective thing to draw attention – in regards to painting the line cutter in a bad light – is the vulnerability of certain individuals in the line you’re in. Pregnant women, elderly people, and those with a disability, all do well to draw out an emotional reaction from other people.

Draw attention toward how the individual in question hurts those who are vulnerable in the line behind them. For instance, bring attention to how long the elderly man has been standing, and how immoral it is for the line cutter to disregard that fact. Use a calm attempt at embarrassing/ shaming as a tool of behavior change in both the line-cutter as well as the people who are in line with you.

The line-cutter will be pressured to join the back of the line while the people around you will be enticed to back you up in your attempts. You may even give birth to a reaction from others which allows you to no longer partake in the intervention as it plays out.

A mother and daughter may sound alike on the phone, but if you meet them in real life you can usually tell who is who. The homophones cue and queue are also like that. They sound the same, but if you look at the context, you can easily tell them apart. Let’s define the two terms and see them in action!

In theatre, a cue signals when a certain line or action should begin. The word probably comes from the Latin quando, meaning “when,” which was sometimes used as a stage direction in actors’ scripts. Often, the word was abbreviated to Q. Read the letter aloud, and you will understand how “cue” originated. Outside of acting, a cue is “a hint, suggestion, or something that brings a specific memory or response to mind.” As a verb, to cue is to prompt or to provide with a cue. Cue is featured in a few interesting expressions: Cue up the tape. (Find a specified section of a recording and pause it, readying it to be played at the proper time.) Did you miss a cue? (To miss a cue is to miss the point or to fail to respond to a literal cue.)

How to cut in a queue

Now the curtain had been rung down forever, the footlights dimmed and the audience suddenly vanished, while the stunned old actor remained on his empty stage, waiting for his cues.” —Margaret Mitchell, Gone with the Wind

When we encode an experience, connections between active neurons become stronger, and this specific pattern of brain activity constitutes the engram. Later, as we try to remember the experience, a retrieval cue will induce another pattern of activity in the brain. —Daniel L. Schacter, Searching for Memory: The Brain, the Mind, and the Past

“What’s Hecuba to him or he to Hecuba That he should weep for her? What would he do Had he the motive and the cue for passion That I have?” —Shakespeare, Hamlet

Finally, cue has a few additional meanings in the world of games and sports. In shuffleboard, the long stick that is used to propel the disks is called a cue. It’s also the name of the long stick used to strike billiard balls.

Queue

Queue derives from the Latin word for tail. In British English, it refers to a line of waiting people or automobiles or to taking one’s place in such a line. In this sense, you will often see queue followed by up: The customers queued up to buy the latest smartphone. The expression, “jump the queue” means to cut in line. In computing, to queue means to store and retrieve commands or data in a specific order. A queue is a list of such items. Finally, a queue refers to a braid that is worn hanging down a person’s back. The last definition has the most obvious connection to the original Latin word, but you can see the logic behind all of the meanings. Let’s see how queue works in real life.

“There is no queue at the gate of Patience.” ―Moroccan Proverb

“Those stolid law-abiding queues, so pregnant with catastrophe. Insensible before the wave so soon released by callous fate. Affected most, they understand the least, and understanding, when it comes, invariably arrives too late.” ―Alan Moore, V for Vendetta

“The print queue displays information about documents that are waiting to print, such as the printing status, document owner, and number of pages to print. You can use the print queue to view, pause, resume, restart, and cancel print jobs.” ―Microsoft support website

Cue and queue can both trace their roots back to Latin. However, the words hold different meanings based on where you live. If you live in Britain, a queue is a line to stand in while you wait for your groceries. If you live in the United States, you might play pool with a cue or listen for cues when you act in a play. The words sound alike, but you can easily tell them apart if you look at the context.

A Prompt, Poolroom Tool, Hair Braid, or Standing in Line? Which is It?

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How to cut in a queue

Jurgen Ziewe/Getty Images

Although the words cue and queue have the same pronunciation (making them homophones), they have different meanings. In fact, each of these words has several denotative meanings and can serve as either a noun or a verb, depending on usage.

How to Use “Cue”

The noun cue has two meanings: the first is a prompt—verbal or physical—that alerts actors or other performers of an upcoming line or required action. The second definition of cue is the long slender stick used to propel the cue ball (the white one) in the games of pool, billiards, and snooker.

As a verb, cue means to give a signal or prompt to a speaker. In the early days of radio and television, a cue card was a written prompt held up by a production assistant to show a speaker on-stage or on-camera what to say at a specific point. The assistant wasn’t visible to the audience, so it appeared that the speaker knew what to say and was speaking directly to the viewer. These days, however, cue cards—as well as the assistants responsible for holding and turning them—have largely been replaced by mechanized tele-prompters.

How to Use “Queue”

The noun queue is used more commonly in British English than in American English to refer to a sequence of items, such as a line of people waiting for entrance to a sporting event or show. It can also refer to anything that forms a line (such as ducks in a row or a line of cars). As a noun, a queue can also refer to a braid of hair, like a pigtail, or, in computing, to a list of items in a file. As a verb, queue means to form or join a line.

Derivation

The meaning of the word cue as a prompt came from the use of the letter Q in 16th- and 17th-century theater: Q is thought to have been an abbreviation for a Latin word “Quando,” meaning “when.” Queue comes from a Latin word meaning “tail,” which is also the meaning from which pool cue is derived.

Examples

Here are sample sentences that illustrate the difference between a cue and a queue, in American and in British English:

  • The young actor waited nervously for her cue to step onto the stage. Here, cue refers to a prompt or a signal to do something at a precise time.
  • My job with the TV production company is to hold up cue cards to help the actors remember what they’re supposed to say. In this usage, instead of prompting the proper timing, the cue card provides information to the actor unseen to the audience.
  • I hope Bill is looking when I cue him to move to stage left. Here cue is used as a verb, meaning to present a cue, or prompt.
  • The pool player picked up his cue to prepare to start the game of eight-ball. In this example, cue refers to the tapered stick a pool player uses to strike the cue ball.
  • To enter the classroom, the children were instructed to form a queue outside the door to the playground. Here queue is used in the British sense of a line of people.
  • Be careful to enter the data in the proper queue in our computer files. This use of queue, meaning a list in a software application, isn’t restricted to Britain.
  • For this role, he had to wear his hair in a queue. In this example, the word queue means a plait of hair hanging at the back of the head, like a pigtail.

Idiomatic Uses of “Queue”

In British English, if you “jump the queue,” it means one of two things: Either you’re pushing your way into a line ahead of others waiting their turn (the American version of this is “cutting in line”), or you’re using elevated status or power as an unfair advantage over others to get what you want.

Like queue, “queue up” also means to start or join a line. The word “up” is added in much the same way as it is for the phrase “pair up.” While both queue and pair are correct on their own, the addition of “up” is a more common, less formal usage.

Idiomatic Uses of “Cue”

To be “right on cue” means that some event (an arrival, a comment, etc.) has occurred at the proper time. To “take a cue” means to respond properly to a prompt or suggestion.

Adam Dachis

Analyse The Queue

When people wait in a queue, in essence they’re gathering one behind the other in single file — or at least that’s how it’s supposed to work. Unfortunately, not every line is created equal. Some curve because there’s not enough room for a straight line in the store, and some waiting areas are larger than others (such as the ones at amusement parks) to accommodate groups waiting together. Queues at stores will occasionally offer some sort of designated method of organisation, even sometimes offering a hired helper to move things along efficiently. Other stores will just let their customers figure things out on their own. Sometimes it’s the worst of both worlds, such as boarding a flight, where an organisation scheme is offered but often ignored (try paying for priority boarding and see how much difference it makes in reality).

It’s in situations lacking this organisation that the problems tend to occur most often, but these are also the type of situations that require the most sympathy. If the rules aren’t clear-cut, it’s very, very easy for any person to misinterpret the rules of the queue. Before you make any decisions about what to do, know what kind of queue you’re in. If the instructions are clear, you can point them out. If they’re not, you may just want to let the issue go. In the event you do want to say something to the cutter, however, tread carefully. It may have been an honest mistake.

Resist The Urge To Get Angry

People make mistakes often, so you don’t want to bite their heads off. Back in college, I was waiting in line for 20 minutes to make a deposit at the school ATM. It always had a ridiculous single-file line, but it was a long way to the next ATM. Another student pulled a chat-and-cut in front of me (see the video up top for a demonstration) and I didn’t say anything because I thought he was talking to his friends. When he tried to use the ATM, I’d built up so much anger that I lashed out at him. The entire queue then got mad at me, because he played the victim. In retrospect, I think he honestly had no idea I was in line. I tend to be quiet and easy to miss if I don’t intend to be heard.

When I angrily told him I was there first and I thought he was just talking to his friends, the rest of the line suddenly saw a raging little arsehole emerge from the ether. Although I earned my rightful spot back, it was with an angry mob at my back. When you bring anger into the situation, don’t expect things to work in your favour.

Know The Three Rules For Confronting Queue Jumpers

When you do want to approach a queue jumper to let them know they just violated the sacred social code of waiting, it’s important to remember the following three things:

  1. Don’t get angry. (See above for an explanation why.)
  2. Ask someone near by — preferably behind you — if they saw that person jump the queue. If they did, you now have an ally who has a vested interest in the outcome of the situation.
  3. Confront the offender as soon as possible. You’ll lose your chance if you wait.

When you confront the queue jumper, be polite. It’s possible they made a mistake and you’ll feel like an idiot and a jerk if you overreact to something that’s ultimately not a big deal. A simple sentence like, “Excuse me, but there is a queue” is forceful enough to get your point across while still remaining open to the possibility that you could be wrong and they were simply joining their friend to wait with them in solidarity. In the event that they argue and things get out of hand, you either need to let it go (if the intruder is willing to drop the issue, too) or find a manager/person of authority and ask them to handle the problem for you. But something as unimportant as a person jumping the queue should really never escalate to that level. The important thing to remember is that while it’s rude for people to queue jump, you can’t fight every battle and there are few circumstances where this situation isn’t a tiny blip of a battle. Most of the time, it’s simply not worth fighting. Stay strong, and just try to let things go whenever you can.

More Advice From You

I put the dilemma of queue jumping out to social networks the other day to see what you all had to say about the matter. Here’s a selection of the advice from the crowd.

Saul suggests a veiled threat:

If it’s a man, I say “don’t cut,” and if he argues I say “I have a gun.”

Matt McCormick suggests giving them a taste of their own medicine and pretending like they don’t exist either:

If they cut me, I will act like I didn’t see them and walk into them. Even better if I have loud big shopping bags.

Luis Sierra says just deal with it:

I usually don’t care, I’ve learned to be a bit more patient when I can. People can be in a rush, scumbags, or just stupid. Chill.

Mikayla Schneiter takes the simple approach:

A simple, polite, I’m-trying-to-be-helpful-here “Hey man, the line starts back there, just so you know” should cut it. There are a lot of situations that could make it look like someone’s trying to cut in line, when in reality s/he’s making an honest mistake or doing something pretty irrelevant.

Got any of your own advice on dealing with the notorious queue jumper? Let’s hear it in the comments!

If you’ve lived in the world you’ve waited in a line, and at some point in your life—if not many—someone has cut in the line and made you wait longer. There are a variety of line cutters, some with good reasons and others without, but it’s generally infuriating all the same. Here’s how to deal with people who cut in line, regardless of the situation.

Analyze the Line

When people wait in line, in essence they’re gathering one behind the other in single file—or at least that’s how it’s supposed to work. Unfortunately, not every line is created equal. Some curve because there’s not enough room for a straight line in the store, or some waiting areas are larger than others—such as the ones at amusement parks—to accommodate groups waiting together. Lines at stores will occasionally offer some sort of designated method of organization, even sometimes offering a hired helper to move things along efficiently. Other stores will just let their customers figure things out on their own. Sometimes it’s the worst of both worlds, such as boarding a flight, where an organization scheme is offered that’s hardly followed. It’s in situations lacking this organization that the problems tend to occur most often, but are also the type of situations that require the most sympathy. When there is a seemingly tacit organization, it’s very, very easy for any person to misinterpret the rules of the line. Before you make any decisions about what to do, know what kind of line you’re in. If the instructions are clear, you can point them out. If they’re not, you may just want to let the issue go. In the event you do want to say something to the cutter, however, tread carefully. It may have been an honest mistake.

How to cut in a queueWhen asked about why consumers buy at their favorite supermarkets, many will initially respond with the retailer stocking the product they seek or is conveniently located. However, a study from Bain and Co. depict that it is the in store experience the shoppers have encountered – specifically a short queue time upon check out or seeking customer service.

From product selection to check out, every consumer’s interaction with the supermarket should be a seamless procedure. Consumers demand that their shopping experience to be fast, easy and their queries resolved in a timely manner. When managed accurately, it results in the reduction of handle time for the supermarket and increases the satisfaction quotient for the shopper.

For instance, after queueing for more than five minutes, a customer’s perceived wait time is two times more than the actual wait time. When left impatient while waiting in long queues, 80 – 90% of consumers switch to a competitor.

Also, 77% of shoppers are less likely to return to a store where they experienced long checkout lines and 19% of shoppers walk away, if the waiting line has more than 5 people in it. Further details on our key figures can be found in the brochure attached.

According to Professor Ziv Carmon of INSEAD Business School, in the consumer’s psychology, they are generally more concerned with how long the waiting line is rather that the speed it is moving. When there is a choice between a long but faster line and a short but slower line, consumers often choose the shorter line even if the wait time can be significantly longer.

The Whole Foods Concept

How to cut in a queueWhole Foods changed this perception by bringing forth a new queue counting system where consumers formed one line before each register during check out. When the executives analyzed floor plans and designed this concept, they opted for a solution that was less space consuming and had the capacity to handle a bigger crowd in their New York City stores.

Besides hiring a large cashier team, Whole Foods today have also implemented the color coded screens which direct the consumers to registers and informs them on their check out time.

These factors all contributed to Whole Foods having the fastest queues compared to all supermarkets in New York City. During the peak shopping times between 4 – 6 pm, the check out time was 4.5 seconds for every consumer (New York Times).

Queue Counting Systems

People Counters enable supermarkets to capture and track consumer and employee movements around the retail space. The generated reporting enables understanding of traffic patterns, queue counting is also a tool to effectively manage lines and measure sales conversion.

Queue counters allows supermarkets to attain the knowledge and effectively manage the check out queues. People counters are able to generate reports on the average wait time, count the number of consumers in every queue and the average number of people waiting in every line. This reporting can help predict the amount of cashiers that is needed to reduce consumer’s wait times.

Queue counting systems gives precautionary prompts to supermarket staff. When the queue has exceeded a certain number of shoppers, people counters immediately notify the supermarket employees via email. If people counters are also installed at the entrance, it prompts the staff when the general traffic has increased, allowing them to prepare for a larger crowd at check out.

In a flow network, an s-t cut is a cut that requires the source ‘s’ and the sink ‘t’ to be in different subsets, and it consists of edges going from the source’s side to the sink’s side. The capacity of an s-t cut is defined by the sum of the capacity of each edge in the cut-set. (Source: Wiki)
The problem discussed here is to find minimum capacity s-t cut of the given network. Expected output is all edges of the minimum cut.

For example, in the following flow network, example s-t cuts are <<0 ,1>, <0, 2>>, <<0, 2>, <1, 2>, <1, 3>>, etc. The minimum s-t cut is <<1, 3>, <4, 3>, <4 5>> which has capacity as 12+7+4 = 23.

How to cut in a queue

We strongly recommend to read the below post first.
Ford-Fulkerson Algorithm for Maximum Flow Problem

Minimum Cut and Maximum Flow
Like Maximum Bipartite Matching, this is another problem which can solved using Ford-Fulkerson Algorithm. This is based on max-flow min-cut theorem.

The max-flow min-cut theorem states that in a flow network, the amount of maximum flow is equal to capacity of the minimum cut. See CLRS book for proof of this theorem.

From Ford-Fulkerson, we get capacity of minimum cut. How to print all edges that form the minimum cut? The idea is to use residual graph.

Following are steps to print all edges of the minimum cut.

1) Run Ford-Fulkerson algorithm and consider the final residual graph.

2) Find the set of vertices that are reachable from the source in the residual graph.

3) All edges which are from a reachable vertex to non-reachable vertex are minimum cut edges. Print all such edges.

Following is the implementation of the above approach.

How to cut in a queue

For several hundred years, between the 1600s and the early 20th century, men in China wore their hair in what is called a queue. In this hairstyle, the front and sides are shaved, and the rest of the hair is gathered up and plaited into a long braid that hangs down the back. In the western world, the image of men with queues is practically synonymous with the idea of imperial China – so it may surprise you to learn that this hairstyle did not actually originate in China.

Where the Queue Come From

The queue was originally a Jurchen or Manchu hairstyle, from what is now the northeastern section of China. In 1644, an ethnically-Manchu army defeated the Han Chinese Ming and conquered China. This came after the Manchus were hired to fight for the Ming in widespread civil unrest during that period. The Manchus seized Beijing and established a new ruling family on the throne, calling themselves the Qing Dynasty. This would turn out to be China’s final imperial dynasty, lasting until 1911 or 1912.

The first Manchu emperor of China, whose original name was Fulin and whose throne name was Shunzi, ordered all Han Chinese men to adopt the queue as a sign of submission to the new regime. The only exceptions allowed to the Tonsure Order were for Buddhist monks, who shaved their entire heads, and Taoist priests, who did not have to shave.

Chunzi’s queue order sparked wide-spread resistance across China. Han Chinese cited both the Ming Dynasty’s System of Rites and Music and the teachings of Confucius, who wrote that people inherited their hair from their ancestors and ought not to damage (cut) it. Traditionally, adult Han men and women let their hair grow indefinitely and then bound it up in different styles.

The Manchus cut short much of the discussion on queue-shaving by instituting a “Lose your hair or lose your head” policy; refusal to shave one’s hair into a queue was treason against the emperor, punishable by death. To maintain their queues, men had to shave the remainder of their heads approximately every ten days.

Did women have queues?

It is interesting that the Manchus did not issue any equivalent rules about women’s hairstyles. They also did not interfere with the Han Chinese custom of foot-binding, although Manchu women never adopted the crippling practice themselves, either.

The Queue in America

Most Han Chinese men acquiesced to the queue rule, rather than risking decapitation. Even Chinese working overseas, in places like the American west, maintained their queues – after all, they planned to return home once they had made their fortunes in the gold mines or on the railroad, so they needed to keep their hair long. Western people’s stereotypes of Chinese always included this hairstyle, although few Americans or Europeans likely realized that the men wore their hair that way out of necessity, not by choice.

In China, the issue never entirely went away, although most men found it prudent to follow the rule. In the early 20th century anti-Qing rebels (including a young Mao Zedong) cut off their queues in a potent act of defiance. The final death-knell of the queue came in 1922, when the former Last Emperor of the Qing Dynasty, Puyi, cut off his own queue.

Flexible queuing systems may improve customer service

Based on the research of

Based on the research of

It’s an everyday occurrence in a fast-paced world. A person rushes up to an orderly queue and asks—or demands—to be allowed to cut in for a plausible reason. Sometimes the request succeeds; at other times it does not. Surprisingly, there is little in the sociology literature about what stimulates individuals outside a line to try cutting in and those in it to allow them in or keep them out.

Now, however, Gad Allon, an associate professor of managerial economics and decision sciences at the Kellogg School of Management, and Eran Hanany, a professor at Israel’s Tel Aviv University, have used game theory to create a model of queue-cutting behavior. Their report “appears to be the first paper studying [queue] jumping and cutting by rational customers,” they write.

“Our main message is that the phenomenon can be explained on the basis of rational behavior and operational dynamics,” Allon explains. “We basically show that there are systems in which cutting in line—and letting others cut in—is a social norm that can actually be beneficial to the system and its customers in the long run. This conclusion relaxes a common implicit assumption made by most papers in the operational literature.”

Reflecting the Golden Rule

Basically, the two researchers find, the decision to allow an individual to cut into a line works in much the same way as the Golden Rule: Do unto others as you would have them do to you. In the case of queues, Allon says, “the issue is ‘I’ll let you in now, but you or someone else will let me cut in in the future’.” From the point of view of the individual who permits line cutting, he adds, “the thinking is ‘I have a non-urgent need for the service for which I’m queuing now, but I might have an urgent need in the future’.”

The stimulus for the project came several years ago when Allon prepared a talk on the applicability of his research to Israel. “One of the things that came to my mind was the term people use in Israel to signal that they have an urgent request or require only a little time from the service provider,” he recalls. “People will usually say to the other queue-dwellers that they ‘only have a quick question’.” He and Hanany “realized that this is a fairly common behavior in different parts of the world,” Allon continues. “People in airport security queues may ask to cut the line to avoid missing their flights. Similar behavior is observed in Europe when in line for train tickets.”

When the two researchers found little research on queue-jumping in the literature they started to build their own model. It recognizes three key features: legitimate reasons to cut in line; the need that everyone sometimes has to cut in line for those reasons; and the fact that individuals in the queue cannot verify the cutter’s claim when it is made, but can do so afterward by seeing that the cutter performed the promised brief transaction, for example.

Single and Repeated Games

To develop their model, the pair applied game theory. They set up a series of games in which customers awaiting service have various levels of urgency and different requirements for service. In a doctor’s office those could range from a request for a prescription renewal to a medical emergency. The games assume that the service organization—the doctor’s office in this case—does not control the line but, rather, puts the individuals in it in charge. People entering the office can decide whether to join the end of the line or try to cut in. And patients approached with a cutting request can decide whether or not to allow the requester to cut in.

“They [models] allow us to highlight and distill the key features we believe are essential and are the main drivers of the studied phenomena.” — Allon

As is common in game theory, Allon and Hanany modeled the situation first as a single-state game and then as a set of repeated games. When customers play the game just once, the only possible priority rule that can emerge is first in, first out; cut-ins must be rejected. But when players engage in repeated games, the pattern changes. Individuals in the line give way to those who appear to have more urgent needs or will require only a minimum of service time. That behavior applies even when individuals in the queue cannot be sure that the would-be cutters’ stated needs are legitimate.

The games reflect the reality of different types of queues. “The key difference between an overnight line for World Series tickets or the latest new iPad and a queue at the local bank or doctor’s office is that the former is a one-time occurrence and the latter a repeated one,” Allon says. “This alone explains why cutting will not be allowed in the former and may be supported in the latter.”

The Value of Models

The fact that the study predicts behavior in different situations indicates “the beauty of models,” in Allon’s words. “They allow us to highlight and distill the key features we believe are essential and are the main drivers of the studied phenomena,” he continues. “The exact details, such as baseball versus basketball and bank versus airport, are immaterial.”

Allon and Hanany emphasize that their research has practical value. “One of the implications of our study is that attention should be given to the possibility of endorsing [the] social norms [involved in queue-jumping] when designing a service facility, specifically the queuing area,” they write. “For example, signs may be displayed… Alternatively, one may decide not to put ropes delineating the lines, as a way of allowing possible legitimate queue-jumping. In particular, the studied models can be used by the system manager to decide when an intervention may be needed to improve the system performance and customer service, and when they may be able to rely just on community enforcement.”

At present, the model is entirely theoretical. However, the two researchers have devised means of testing it. “The idea will be to initiate cutting attempts in different places, with different claims, varying the size of the community—such as a small medical practice versus a large bank with occasional visitors—and testing our predictions regarding the likelihood of accepting such cutting attempts,” Allon explains. So far, potential liability issues such as possible violence accompanying efforts to cut into a line have prevented any projects to test the model in practice. “But we’re starting work on that with sociologists and social psychologists,” Allon says.

Related reading on Kellogg Insight

Home > Blog > 3 simple ways to improve queue management in airports

How to cut in a queue

Passengers today accept that queueing is a likely part of their airport experience — but that doesn’t make it any less stressful. Those airports and airlines that take steps to improve their queue management stand to increase operational efficiency while working wonders for the customer experience. So how can you achieve this?

Here are three realistic, easy-to-implement steps you can follow to improve queue management in your airports and give everyone a smoother, safer, happier flight.

1. Find your flow with efficient use of space

The flow of movement around your airport plays a crucial role in effective queue management. To avoid unnecessary bottlenecks in high-traffic areas where you really don’t want queues forming, keep walkways clear and allow room for bags and trolleys.

For unavoidable queues, such as those at airport security and the boarding gates, the best answers often lie in simple, cost-effective physical queue management solutions.

  • A retractable barrier like the Tensabarrier allows you to open up or re-design your queue layout when needed. It features an anti-tamper device and can be wall mounted to save space. Its low profile base presents less of an obstruction for mobility and visually impaired customers.
  • ShortcutQ is a barrier developed specifically for areas where passenger volumes vary. When the queue is quiet, they can be opened up to allow customers to fast-track through barrier routes laid out to accommodate large visitor numbers. They’re designed to cut down on frustrations and improve customer satisfaction.
  • Tensator Micam Protection (TMP) is an example of an innovation designed to improve the queuing area itself. Anti-tamper, anti-graffiti and fire-resistant, this wall protector system keeps maintenance and facilities management costs down. It also helps keep visitors safe and helps airports meet compliance requirements.

2. Make queuing seem fairer

One of the things many people dislike about queueing is the fear that they’ve chosen the slower-moving line. Not knowing how long they’ll have to wait adds to passengers’ feelings of frustration. Enter the electronic call forward system as an ideal solution.

Automated call forward systems can actually reduce waiting times by up to 30%, simply by keeping the line moving. By highlighting the free till or agent at the end of the queue, they make it flow more efficiently. They can also incorporate displays to tell visitors the expected length of their wait, removing that uncertainty.

3. Communicate with customers in the queue

Customer satisfaction plays a big role in repeat business for airports and airlines, as well as in customer safety. Keeping visitors occupied is a good way to create a positive mood, while distracting from the length of the wait.

The Virtual Assistant is an example of a system that not only keeps customers occupied but also gets their attention. As we’ve found in our work with Boston Logan airport, customers are more attentive to the Virtual Assistant than to traditional signs.

Using the assistant to explain the security area process means passengers get ready for their turn rather than being unprepared. This can cut down on waiting times.

How effective is queue management at your airport?

It isn’t just your customers that queue management helps to organise. From management’s perspective, effective queue management contributes to smooth operations across the airport.

Confident that queue management processes are keeping the crowds moving and customers happy, airport staff can busy themselves with other tasks, such as delivering exceptional customer service and answering flight queries. Programming a Virtual Assistant with a number of different languages would save your staff the time they’d otherwise spend locating bilingual colleagues and diverting them from their activities, for example. The benefits of a workforce that can step back from these manual activities and dedicate its time to the high-value tasks with a direct impact on flyer satisfaction can’t be overstated.

How effective is queue management in your airport, and what steps could you take to improve it?

  1. Cultura Archived Exchanges
  2. 2009
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  5. Université de Brest
  6. Situation Reaction

You have been waiting in line for ten minutes. Someone cuts the line in front of you.

Vous faites la queue depuis dix minutes. Quelqu’un passe devant vous.

Don’t say anything. Just be patient. You’ll still get to the front of the line eventually. If you’re in a particular hurry, politely ask him if you can step in front of him in line.

I feel irritated, but I don’t do anything in response.

I give them the “I just saw what you did” look.

I politely point out the situation to the person. If the person is confrontational, I just ignore the situation.

I tell him or her to get in the back of the line.

I tell them to go to the back of the line.

I try to speak to the person if he refuses to listen, I try to resolve problem with security personnel.

I would tell them very politely that I had been waiting.

I would ask them to move back.

I would be annoyed but if it’s only one person it’s not that bad

I would be upset but just ignore it.

I would briskly tell them the line starts way behind me

I would confront them and ask what they are doing.

I would say, “Excuse me. I was waiting in line ahead of you.”

Then I would politely reposition myself in front of the person.

I wouldn’t do anything if it is just one person cutting the line.

Not directly address them but at the last minute cut back in front of them

Say something vulgar letting them know that I am irritated.

Say, “excuse me, the line ends back there.”

je l’attrape et le remets à sa place

Je l’informe d’abord gentiment de l’endroit où commence la queue.

Je l’interpelle discrètement et lui dis calmement que j’étais avant lui.

je la double à nouveau

je lui demande avec un sourire s’il est pressé..

Je lui demande de faire la queue comme tout le monde

je lui demande de faire la queue comme tout le monde

je lui demande de faire la queue comme tout le monde.

je lui dis de repasser derrière

Je lui dis que j’étais avant lui et qu’il doit faire la queue comme tout le monde, poliment mais froidement.

je lui dis que j’étais avant lui et qu’il doit repasser derrière.

Je lui explique que j’étais là avant lui.

Je lui ferai une remarque pour lui dire de faire comme tout le monde et d’attendre son tour

je lui rappelle qu’il faut faire la queue sauf si c’est une personne âgée ou handicapée

je lui signale que je fais la queue et je lui demande de passer derrière moi

je m’interpose et le redouble à mon tour.

Je n’accepte pas et je lui dit ce que je pense

je ne fais rien car j’ai dû dépasser plusieurs personnes moi aussi

je repasse devant elle

Je repasse devant la personne sans rien dire.

je suis pas d’accord

Soit je râle silencieusement ou soit je ne dis rien s’il est tout seul.

Discussion

The reactions to these situations seem to show that the French have a greater respect for manners and social rules than Americans. Also, there were more Americans who sought to avoid a confrontation and would rather let the person who stepped in front get away with it. So when someone steps in front of you in line, do you judge them for it?

One thing I noticed was that the American side had many more “passive” responses: giving looking, being irritated but not saying anything, and so on. I think only three people explicitly stated that they would tell the person to get in line. However, on the French side, many more people felt perfectly fine telling the “resquilleur” to get in line.

I don’t see this as being negative or confrontational, but do you think the French are more comfortable expressing their displeasure with a situation? Is line breaking terribly offensive in France? I wonder what could account for these differences.

Je pense que le fait de juger les autres varie selon les personnes. Pour ma part il est clair que si une personne passe devant moi sans riendire, je le juge. Le fait de doubler comme ça signifie que cette personne manque beaucoup de respect et n’est absolument pas polie. Cete personne se croit tout permis et oublie qu’il n’est pas le seul dans son cas. Tout le monde préfère faire autre chose que de faire la queue. Il est donc nécéssaire de la remettre gentillement à sa place!

Cepensant je pense que c’est le fait de passer devant sans rien dire qui n’est pas accepté en France. En revanche, par exemple une personne à la caisse d’un magasin vous demande de passer devant vous car il a que 3 articles et vous, vous avez un cadie remplie, il est clair que vous la laisser passer sans rien dire. Je pense que dans la mesure où la personne explique et demande gentillement de passer devant, il me semble normal de ne pas grogner.

I find the difference in French and American social customs to be very interesting. Like Chloe mentioned, Americans in general feel that to inform someone of their rudeness can be perceived as rude as the act itself, whereas in France, people seem to be more direct.

As for the matter of judging others; of course, I think I will subconscously judge someone when they cut in line with me. However, I’m also aware that there are lots of situations they could be in that would cause them to be in a hurry that, to them, seem good reasons to cut. Maybe they are really late for something that will have a large impact on their life, for instance. It’s improbable, but that doesn’t mean that it doesn’t happen. And I know, simply from the unspoken “rules” of society, that to cut in line for most people would be completley unacceptable unless they were so panicked / in such a hurry that it began to seem worth it to them.

That usually isn’t what happens, of course. I think the biggest problem in terms of people cutting in lines is that people always are letting their friends pass in front of them, irregardless of who’s standing behind them and how many people have been waiting. For instance, I was waiting in a long line at an event once that went on a very long way, and I invited my friend who was walking by to cut in line. I realized (belatedly) that that wasn’t the most polite thing to do, given how long people were waiting, but my friend cut in line anyway, and the person behind me took the opportunity to give me a lecture about being considerate of others. It didn’t really seem rude at the time to be rebuked, but it frightened me considerably (I really love avoiding confrontations), and I think in the future I will be much less likely to let my friends cut in front of me. So informing someone you are displeased with them can definitely have an affect on how they act in the future.

cut the queue

jump the queue

queue up

queue up (for something)

queue up (for something)

jump the queue

jump the ˈqueue

queue up

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Disclaimer: It involves waking up at 5.30am.

How to cut in a queue

Theme parks are stressful, everyone knows that. A successful theme park experience requires planning, advance bookings and in my case, waking up at the butt crack of dawn. This is because, although I’m big on planning and a total Virgo, I wasn’t Virgo enough to book our Universal Studios Japan Express Passes in time (in my defense of the dark arts, it was a very last-minute trip). The Express Passes are limited and sell out faster than castella cakes, and by the time I finalised our trip, they were out. The next best alternative to being able to skip the queues (with the Express Pass 4 or 7, you get to queue in a different and shorter line for the hottest rides) was the USJ VIP Wristband. Awesome as this wristband may sound, it’s actually pretty non-VIP. Everyone knows how the Express Pass works, but the VIP wristband is — quite literally — a mystery.

So… to use the VIP wristband, you need to be in Osaka at least a day before you plan to hit USJ. This is because, for some bizarre reason, you need to pick up your wristbands from a place called Harukas 300 Observatory at least a day before your USJ sojourn, and you cannot go to Harukas and USJ on the same day (not that this would be possible anyway). For the record, I got our VIP wristbands at $36 per person from Klook.com (in comparison, the Express Pass 4 is $66), and also picked up our $92 per pax USJ one-day admission passes from Klook (no, the wristbands don’t include entry tickets; yes, it’s advisable to buy everything you need before you head to Japan, where the Lost in Translation-esque language barrier is very real.) That’s how I found myself at the Tennoji subway station, heading to Harukas 300. I pick up our wristbands from the counter on the 16th floor along with a piece of paper with a secret website address and password that would tell you the exact time you need to be at USJ. The opening time of the park changes daily, and the time which VIP wristband holders get to enter (if you haven’t figured out by now, the wristbands allow you entry into the park before it opens, slightly ahead of other park-goers) also varies every day. Clutching my VIP paper, I made a quick sweep of the Harukas 300 (love the cool lift which stops at an observation deck where you get an awesome 360 degree view of Osaka), then adjourned to a café where I furtively keyed in the password to check the top-secret, mystery time I had to assemble at USJ. It said: Meet at 7.30, and join the queue. If you’re late, you have to queue with the non-VIP hoi polloi.

Which brings us too… my phone alarm ringing at 5.30am. This was so we could get ready, then make the 15-minute trek to the subway station nearest our Airbnb which had a line going to Universal-City station. Basically, if you stay in the Namba area, which most people do, it would take you half an hour to 45 minutes to get to USJ. When we got to the Studio West gate at 7.30am, there was already a line of about 100 people. We joined a winding line. The excitement was palpable. Us ‘VIPs’ could not wait for the doors to open. At 8am, with a lot of bowing, the staff opened the doors. We rushed through, and once into the actual hallowed park ground, everyone started running. Like, sprinting. We, too, started running, because why not. Laughing while struggling to keep up with Japanese youngsters dressed in wizarding robes, we ran. Halfway through the sprint, I thought it wise to ask a staffer where The Wizarding World of Harry Potter was, in case we were following the wrong people. It turned out that while most folks were headed straight for HP World, which opened in 2014, some were headed for Minion Park, which launched this April.

We finally get to The Wizarding World of Harry Potter, and man, it’s like the movies and books come to life. Sprinting past a lush magical forest and Arthur Weasley’s crashed Flying Ford Anglia, we entered Hogsmeade, complete with theme music, the Hogwarts Express steam engine, all the shops you know (Ollivanders! Honeydukes! Butterbeer stall!), and of course, the fairy-tale turrets of Hogwarts castle in the distance. The attention to detail is amazing, and it was well worth the 10-minute dash. You can easily Google what you can do in HP land (don’t miss the Expecto Patronum night show and Wand Magic, where you can cast ‘spells’ to make things move). What I’m here to tell you is that when you use the VIP wristband and wake up before the sun, then run straight for Harry Potter, you get to be the first in line for the Flight of the Hippogriff ride (it’s the baby roller coaster) and breeze through the queues for arguably the most popular ride in the whole of USJ, Harry Potter and the Forbidden Journey in 4K3D. The queue for this can go up to five hours in summer and usually hovers around three to four hours at peak times. My queue? 25 minutes. And that’s only because you take that amount of time to walk through the empty lines, into Hogwarts castle, through the amazing hall of talking portraits, past Dumbledore’s office and the Defence Against the Dark Arts classroom and then stash your belongings in rows of magical-looking lockers. The ride itself is awesome. I’d even say it was worth a three-hour queue (but not five hours). Basically, you follow Harry as he flies into a Quidditch match and beyond. Pure thrilling magic.

By the time we’re done with HP World, the park had long opened to the public — your early head start only gives you enough time to explore one world before it disintegrates into the mist. When we emerge from the enchantment of Hogsmeade, the queue for the Despicable Me Minion Mayhem ride had swelled to 130 minutes, and the park was teeming with visitors. This was in October, and supposedly off-peak, which means you don’t need a Timed Entry Ticket to get into HP World, but during peak seasons and peak times, you may need to get a timed ticket. Your wristband would allow you to get in first to grab a ticket.

So, VIP wristband for pre-park opening entry or Express Pass? My friend who had the Express Pass told me it still took her two hours to get to the Harry Potter ride (yes, you still have to queue with the Pass, but it’s a shorter line). A pro-tip? Go really early to get your VIP entry’s worth, then head back for a siesta. Come back before park closing hours (it closed at 9pm when we were there) for much shorter waiting times and a different experience. When I went back at 7pm, the zombies had come out (it was Halloween) and the Minion line had shrunk to 45 minutes. Hogsmeade and Hogwarts are even more enchanting at night. Even with magical ‘passes’, it’s still impossible to do everything in one day. Guess we’ll need to Wingardium Leviosa ourselves back here again one day.

A novel approach to repaying debt could help consumers free themselves from crushing credit card balances faster, according to new research.

Rather than asking borrowers to make payments toward their total balances, Harvard Business School Professor Michael I. Norton and colleagues tested a method that lets consumers choose which purchases to pay off each month. Consumers who used this “repayment-by-purchase” method, on average, paid 12 percent more toward their balances.

With COVID-19 restrictions tamping down spending and New Year’s resolutions still on the brain, many borrowers are taking aim at their credit card debt, which totals $810 billion in the United States alone. As balances have climbed, the percent of household income allocated to repayment has decreased 17 percent over the last decade, and nearly 30 percent of consumers have reported failing to make a monthly payment, according to the Federal Reserve.

For people struggling to chip away at high balances, targeting specific items on their credit card bills can provide much-needed control and encouragement.

“Instead of a list of purchases that you can do nothing about, and you just feel bad, now you have a list of purchases, and you can decide which ones you want to get rid of,” says Norton, the Harold M. Brierley Professor of Business Administration at HBS, and a member of Harvard’s Behavioral Insights Group.

In their working paper, Repayment-by-Purchase Helps Consumers to Reduce Credit Card Debt, Norton and his fellow researchers argue that separating the purchase from the actual payment demotivates consumers from paying more than the minimum. In contrast, repayment-by-purchase “recouples” the elements of the transaction and “brackets” the debt into smaller, more manageable chunks. It also provides a visual progress cue, as borrowers see purchases vanish from their statements.

Norton worked on the project with Grant E. Donnelly, an assistant professor at Ohio State University; Cait Lamberton, a marketing professor at the Wharton School of the University of Pennsylvania; Stephen Bush, senior manager at the Commonwealth Bank of Australia; and Zoë Chance, assistant professor of marketing at Yale School of Management.

Putting ‘repayment-by-purchase’ to the test

A field experiment conducted with the Commonwealth Bank of Australia, the nation’s largest bank, invited more than 136,000 customers to allocate their credit card payments across 14 spending categories using the company’s mobile app. About 1.5 percent, or 2,157 customers, opted into the feature, which let them pay down categories, such as “home,” “groceries,” and “transportation,” or eliminate them completely.

On average, customers who took advantage of the option to apply their payments to specific spending categories paid 12.18 percent more toward their debt than the control group, the research found.

“There’s a strong default to making the minimum payment,” Norton explains. “Our goal was not to get people to pay off their debt in full every month because, of course, many people just don’t have the money to do that. It was just to see if they would move up a little bit every month off of that minimum payment because over the longer term that can have big implications for your overall wellbeing.”

Those who chose to use the novel repayment option tended to be younger, have lower credit card balances, and shorter tenures with the bank than those who did not. Through the field experiment and other lab studies, the researchers also discovered that people prioritized vanquishing purchases that appeared at the top of their bills, as well as the smaller and older expenses.

More work, less spending

Repayment-by-purchase requires more work from consumers, who must spend time examining each statement and deciding which purchases to pay off first. This, it turns out, can be viewed in both positive and negative lights, according to the research.

On one hand, people might be less willing to use a system that requires more time, or they might focus more on small purchases than eliminating their total debt. But on the other hand, the research suggests that the extra time consumers spent scrutinizing their monthly bills—potentially cringing over the many coffee or take-out purchases—also led to a modest decline in monthly spending.

“It was nice to see evidence of that,” says Norton. “It seems like people are a little bit shifting their spending down once they’ve had the chance to think about their debt and get rid of some of it.”

The prospect of reduced spending might seem like it would deter credit card companies from rolling out the repayment-by-purchase option. But Norton says those companies actually prefer that people spend less and pay more, rather than eventually defaulting on their debt.

Thankfully, borrowers don’t have to wait for lenders to offer a repayment-by-purchase option to begin using this approach, advises Norton. By spending a little extra time scrutinizing monthly credit card or loan statements, consumers can identify spending categories to pay off first, he says. They can also sort their credit card bills by retailer, focusing on those expensive coffees or take-out orders to rein in spending.

“Whatever your weakness is for a retailer, you could look and say, ‘I’m going to pay off that retailer every month,’” Norton suggests. “That could be one quick and easy way to make a little bit more progress and feel like you’re having more control.”

About the Author

Kristen Senz is the growth editor of Harvard Business School Working Knowledge.
[Image: iStockphoto/serts]

Aug 30 2018 By Phillip Moorman
Manufacturing

Timing is everything. If you don’t make it on time, you miss an appointment, or lose the chance at a job. If you don’t time it right, you might miss a connecting flight, or get burned going for a steal on the basketball court.

In business, timing can be the difference between expansion and stagnation, or even bankruptcy. Did you get your resupply in time ? Did you properly account for any delays or runs on your product with enough safety stock?

When it comes to the supply chain, lead time is a big part of any successful enterprise.

Your manufacturer obviously matters when you’re figuring out that lead time, but like a bad movie, or a bland best man’s speech, shorter is always better. Production lead time can be the the crucial component in the success of the business.

Here are six ways to manage, or cut the manufacturing lead time, so you’re no longer scrambling to set in motion a resupply while forcing customers to wait until new shipments arrive:

1) Consolidate Your Suppliers

This requires business owners go back in time to when they were selecting manufacturers, something they should be doing anyway . Did any of them also make parts you ended up ordering from a different supplier?

Refining the supply chain you cut down on the number of suppliers, you won’t get stuck waiting on materials with differing lead times. It’ll likely cut lead times, too. Fewer suppliers means fewer headaches.

One way to do this is with vendor managed inventory . Oftentimes it’s the distributor that decides when to place an order with a manufacturer, but with vendor managed inventory, the manufacturer has access to the inventory data of the distributor. This allows them to manage purchase order creation and it eliminates redundancies in the supply chain.

The onus for a new order transfers to the manufacturer, so you can spend time on other parts of the business. As we’ll see later in this list, there has to be some trust involved to make vendor managed inventory work, but when you no longer have to place an order, and it’s done automatically, cut lead times are the result.

2) Outsource Subassembly and Use Kitting Services

Kitting involves packaging, grouping and sending individual — but related — components together as one unit. Similar to using fewer suppliers, this trims the messiness of multiple shipments and a complicated assembly. Production lead time shortens, too.

On top of that, you can outsource the assembly. This removes multiple steps: You’ve got one less build you have to do, and remove redundancies in packaging and shipping of more parts. This leads to fewer stock-keeping units (SKUs), which helps the business run more smoothly and efficiently.

However, in order to spot kitting opportunities, you have to be quite familiar with the intricacies of your product. You have to find a good supplier , but when you do, the manufacturer likely knows the material better than you do (they made it!), so they can then inspect to make sure their package of parts is in working order before they’re shipped out.

It’s less of a risk, while eliminating the often annoying tautologies that make a product’s build less efficient.

3) Standard Over Speciality

There’s nothing special about speciality parts, especially when generic is so much cheaper.

For most speciality orders, there’s a minimum run time. Manufacturers often need to order specialized tools and machines to make them. The only way a manufacturer can make up that added cost is to lock in a distributor to a longer minimum run time.

Not only that, but the manufacturing lead time is longer with speciality parts. This can be a costly investment, one you can’t get out of if sales aren’t staying consistent.

The only downside is partially mitigated, too.

The convenience of standard parts, where applicable, might mean the quality suffers. But if it requires you order more as replacements, they’re a lot easier to find, and arrive a lot faster, if they’re not customized.

4) Communicate and Develop a Direct Relationship With Suppliers

If you’re planning on long-term production, your contract manufacturer (CM) matters a lot. They’re dealing directly with the suppliers and relationships matter in business.

If your CM has an easy rapport and develops friendships with suppliers, especially large-scale ones, your CM’s sales engineer friend might move you up the queue. A cut lead time is the result. This goes double if it’s a huger supplier, and you’re a small volume, boutique outfit the supplier can afford to ignore or delay.

Communication is also good way to cut lead times. If you’re consistently staying in touch with your manufacturers and distributors, problems get identified and solved a lot faster.

You might even incentivize a faster delivery, with tiered increases rewarding efficiency and speed. You’d be surprised how many manufacturers expect to be delayed by a business owner or contract manufacturer who is loathe to hop on the phone.

5) Increase Order Frequency

The popular consensus is that you save money when you put in larger, bulk orders. But if that means longer lead times, you might end up losing money in the long run.

Delayed lead times can mean lost sales because you’re out of stock. It might also mean increased labor costs to manage the inventory. A total cost analysis might reveal that it’ll actually help do do more, smaller orders to cut lead times and reduce the need for extended inventory management.

6) Share Sales Forecasts

This is contingent on a trusting your supplier, which is why Sourcify is a great tool to find the right manufacturer for your business, particularly if you’re international. By sharing sales forecasts, suppliers will have a head start.

They’ll be able to anticipate and plan your next order rather than being in the dark (this is another reason to communicate with them as much as possible).

In turn, production lead time will drop, and fulfillment requests will almost seem like a formality. It’s the next best thing to vendor managed inventory.

All businesses need to shrink the time between initiation and delivery. These techniques cut lead times, so businesses can focus on other matters.

Written by Teresa Iafolla

How to cut in a queue

Are you struggling to get patients into exam rooms on time? Do you find yourself twiddling thumbs waiting for patients to arrive, only to miss your lunch or leave late when the schedule gets backed-up? We have a few simple ways that’ll help you stay on schedule and teach you how to reduce patient wait times for healthcare.

Patient wait times may seem like a small part of the patient experience, but they can have a powerful effect on overall patient satisfaction. A Software Advice survey of over 5,000 patients found a staggering 97% of respondents were frustrated by wait times at the doctor’s office. Virtually every patient has experience wasting time away in a medical office.

Luckily, there are many effective strategies for reducing patient wait times. Here are the top 8 tips we found to ramp up your practice’s productivity and how to reduce/improve waiting time in hospitals, clinics, and private practices.

Gather patient information before their scheduled appointment.

This tip may seem like a no-brainer, but there’s always room for improvement. Does your office staff gather insurance information and patient history when they schedule an appointment? Are referrals and patient records always ready and waiting in-office when the patient arrives? Are patients asked to complete and/or send in all necessary forms before their appointment? All of this data and paperwork collection takes time. Allowing patients to fill out any forms on their own time and having all their paperwork ready before the appointment prevents delays at check-in.

Delegate documentation to other trained staff.

Whether you’re still adjusting to a new EHR system, or lack the speed of a professional typist, your time should be focused on interacting with patients instead of completing time-consuming documentation. Try implementing a team care model where a clinical assistant takes on some additional documentation tasks like collecting patient history, managing prescription and test orders, and even taking notes during the doctor-patient visit. While adopting this new workflow may take some adjustments and training, it can help prevent you from getting bogged down in more administrative tasks and ensure you’re spending most of your time providing high-quality care to your patients.

Use secure messaging.

If you use an EHR system, you likely have access to a secure messaging feature that provides an alternative way to communicate important information to your patients. While you may think of secure messaging as “just another thing to manage,” it can actually increase office efficiency and raise patient satisfaction. Dr. Rachel Franklin describes here how secure messaging decreased the number of phone calls her practice received, eliminated “phone tag” or problems with reaching patients at a callback number, and allowed physicians and staff to respond quickly to patient queries. As an added bonus, your patients will love the increased access to their doctor.

Create a policy for no-shows and late arrivals and stick to it.

If you haven’t already decided on a policy for dealing with patients who don’t show up or arrive late for their appointments, now’s the time. Set a time limit for late arrivals. If a patient is more than 30 minutes late, let them know you’ll need to reschedule. Charge repeat offenders a cancellation or late fee to motivate them to show up on-time. Make sure to give all patients advance notice of your policies in as many ways as possible (brochures, emails, verbal notice in office and on the phone), and consider giving a free pass and a warning during the grace period. Emphasize that you’re doing this because you value their time as much as yours.

Design a survey to identify bottlenecks.

Sometimes it’s hard to pinpoint exactly where your daily schedule is running off course. Try handing out a simple survey that tracks each patient’s timeline from arrival to exit. How long are they spending waiting in the reception area or exam room? How long is their visit with the doctor? Remember to use this survey across different days and weeks to get an accurate picture of where the consistent problems are. This method also shows your patients that you value their time.

Implement a mobile queue solution.

Mobile queue tools are a great way to keep wait times down and patients happy. Applications like Qless give projected wait times and allow patients to let your staff know if they’re running behind. Before they come into a care facility, patients can join a virtual waiting line that updates them on their “position” and enables them to grab lunch, or relax at a nearby coffee shop while they wait. Keeping in constant communication with your patients gives them greater control over their time and helps you manage patient flow.

Embrace telehealth solutions.

A telehealth solution like eVisit can streamline patient records gathering, prevent no-shows or late arrivals, and cut the average office visit time in half. Plus, virtual treatment options provide convenient in-home physician access to your patients, effectively eliminating time spent traveling to the office or sitting in the waiting room. Telehealth solutions may be the path to a no-wait future care model.

Provide a comfortable reception area.

Sometimes, even using all of these tricks may not be enough to the keep wait times down. At the very least, make sure your waiting room provides a pleasant space for your patients. Stocking it with magazines and comfy seating, providing complimentary coffee and tea, and offering free wifi or TV entertainment can go a long way in optimizing patient satisfaction even when the wait time isn’t ideal.

Banishing wait times altogether may be an impossible goal for now, but cutting them down certainly isn’t. Remember that long wait times don’t just mean unhappy patients they’re a sign that you need to boost the efficiency of your practice or risk losing revenue and patients.

How to cut in a queue

Additional sources we think you’ll like:

The printer queue in Windows allows you to see and manage any pending printing jobs. If you use your printer and open the queue frequently, having a shortcut is a handy option.

TIP : Hard to fix Windows Problems? Repair/Restore Missing Windows OS Files Damaged by Malware with a few clicks

First, make sure you know your printer’s name. Click Start > Settings > Devices > Printers. For our example, we will be using Microsoft Print to PDF.

Video tutorial:

Right-click on a blank area of your Desktop and click New > Shortcut.

Copy and paste rundll32.exe printui.dll,PrintUIEntry /o /n “Printer name” replacing Printer name with your printer name, including the quotes.

Click Next.

Type in a name for your shortcut and click Finish.

Double-click your new shortcut to verify it works.

If not, check you spelled the printer name correctly.

You can right-click on your shortcut and click Properties.

You can change the printer name in the shortcut tab under Target.

You can delete the shortcut at any time.

You can right-click and pin to the taskbar, start menu, or drag to your Desktop.

Want to sneak to the front of a concert queue without getting caught? Seek out friends and avoid jumping in front of die-hard fans.

A study of people waiting for front-row access to U2 concerts finds that “super-fans” are most irked by queue-jumpers. People were equally peeved whether someone cut in front or behind, and cutters who jumped beside a friend were less likely to attract scorn.

“I think this cuts to the heart of how to understand [queuing] behaviour,” says Marie Helweg-Larsen, a social psychologist at Dickinson College in Pennsylvania, who led the study.

Other researchers have tried to unpick the psychology of the queue, though most work has focused on reducing consumer frustration. However, one classic study found that New Yorkers were more likely to react to people who cut in front of them in a subway queue than behind.

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Yet Helweg-Larsen argues that such experimental queue-jumping might not be the best way to gauge people’s true feelings. “It’s uncomfortable to confront someone in a queue,” she says.

‘Line Nazis’

So to get a closer look into the queuer’s psyche, she and colleague Barbara LoMonaco, a U2 fan and anthropologist at Transylvania University in Kentucky, surveyed fans waiting for access to the “pit” area, smack in front of the stage.

Up to a day before the concert, fans with “general admission” tickets form a line outside the venue. The queue is self-policed, and venue security takes a hands-off approach. Instead, marker-pen-wielding “line Nazis” enforce order by marking each person’s place in line on her hand, Helweg-Larsen and LoMonaco note.

At four U2 concerts in Philadelphia and Atlanta, Helweg-Larsen and LoMonaco asked about 500 queuers how they felt about a series of line intrusions scenarios. The researchers tweaked the relative positions of the queuer and cutter, whether the cutter targeted a friend or not, and the length of the time the queuer had waited. They also noted respondents’ devotion to U2.

The relative position of the cutter didn’t seem to matter, they found. “You’re equally screwed if you get jumped in line one ahead or five ahead or 10 ahead. You’re still set back the same,” she says.

Law of the queue

Surprisingly, people took just as much offence at people who cut behind as in front. If people were acting in pure self-interest, they would only take offence to people who cut in front, Helweg-Larsen says.

Less shockingly, super-fans tended to get more upset by friendly line intruders than less devoted fans. “We found that more committed fans were much more upset about a variety of situations and in general had different attitudes,” she says.

Dilip Soman, a management professor at the University of Toronto who studies queues, thinks that social justice plays an important role in people’s reactions to cutting.

“You have this first come, first serve rule you don’t want to violate,” he says. “If the entire queuing system is threatened, people react.”

And while Helweg-Larsen hopes no scofflaws will use her findings to jump queues more effectively, she witnessed one sure-fire tactic at a show, when a late-arriving fan made wild sprint to the front the instant the gates opened. “Not everyone has guts enough to do that,” she says.

How to cut in a queue

Elliott N. Weiss

Does “waiting in line” need translation, or do all cultures view a wait as undesirable? It turns out there’s cultural nuance to queueing, according to Darden Professor Elliott N. Weiss and colleagues Graham Gillam, Kyle Simmons and Donald Stevenson. The team published observations from years of travel and research in “Line, Line, Everywhere a Line: Cultural Considerations for Waiting-Line Managers” in Business Horizons.

Across the globe, people wait — for food and transportation, to make purchases, to get services or to have experiences. But how they view the wait, what the “rules” are, and what they expect in terms of accommodation from a business vary widely. Some cultures see needing to wait as almost always negative, while in other societies, seeing there’s a line can actually boost the product’s reputation, as it can signal there’s something worth waiting for. In some countries, people expect to mill around, jockeying for position and clamoring for attention, while in others, finding chaos instead of an orderly queue would be so off-putting that a brand could suffer permanent harm. According to Weiss and his co-authors, retailers looking to serve a global audience need to understand the local expectations for queueing and tailor their plans accordingly.

‘Strict Etiquette’ Countries

Many developed countries have strict etiquette around queueing, with clear signposts and an entrenched commitment to “first come, first serve” fairness. In the U.S., the unspoken rules about lines are so strong that in an experiment conducted in New York City by psychologist Stanley Milgram found it took researchers often half an hour to work up the courage to cut in line. (They were right to worry — nearly half the time, according to Milgram’s data, New Yorkers reacted angrily to line-cutters.) In Britain, queueing rules are so socially important that they even became part of the citizenship test . And in Japan, queueing is so formal that a single spot on a ski chair lift may go empty rather than assuming two unrelated parties would be OK sharing a lift.

People in developed countries have high expectations of physical comfort. Waiting areas are expected to be heated/cooled to comfortable temperatures and to be diverting, with TV screens, magazines and Wi-Fi. In the U.S., there are even TV screens in taxis and at gas pumps, endlessly looping entertainment snippets so that even a brief wait passes painlessly.

In some hierarchical societies, etiquette is unspoken but still rigorous. In the United Arab Emirates, for instance, the ruling class Emirati often walk to the front of the line and are waited on immediately, a reality that’s widely accepted. In Thailand, local politicians go to the head of the line, according to Weiss.

‘Loose Etiquette’ Situations

A neat, orderly line is not the norm everywhere, though. In some developing countries, people wait as a milling crowd or a ragged queue for fundamentals (state services, gas, sometimes food and water). In some countries, Weiss says there is more cultural patience both with wait times and uncertainty because delay is assumed to be a “fact of life.”

In other countries, both developed and developing, people self-advocate by pushing toward the front, packing in or clamoring for attention. In Israel, Weiss notes, there’s even a saying that “the shy always lose,” to underscore the vehemence with which people may pursue getting goods and services when there’s a crowd.

Interestingly, in countries with a growing middle class, some populations may be becoming less eager to cut, with the queue taking on the role of a “marker of modernity.” When this may be a sign of developing new cultural norms, it could well be an opportunity for businesses.

Queue Like a Local

Businesses that operate in multiple countries should study local expectations for queueing, Weiss and his co-authors write in Business Horizons. For example, in some parts of India where electricity is unreliable, people don’t expect air conditioning in waiting rooms, so some businesses provide complementary cold juice. Similarly, Disney makes sure waiting areas at its parks in Asia are well-shaded. Guests don’t necessarily mind waiting outdoors, but they want protection.

In Japan, Russia and (sometimes) the U.S., long queues can be attention-grabbing and buzz-worthy, powerful for a product’s cachet. Witness the legendary queues that form outside New York-based streetwear company Supreme’s stores when new product arrives. Or the queues that form in Tokyo for fashion or even the final installment in the “Demon Slayer” manga series .

Weiss suggests that in countries in which pushing or cutting in line is part of the “game” of queueing, then companies should enforce orderly fairness in order to decrease people’s anxiety. In China, for instance, Disney created narrow, single-person queue lanes so that people could not cut ahead of each other. Once queuing is well-regulated, then Weiss advises retailers to provide diversions, such as using the wait time to educate customers about additional products or services. “A waiting customer is an opportunity,” he writes.

Regardless of where you are in the world or what you’re waiting for, Weiss says there’s a fundamental human desire for control. “If you think you have some control over the situation, you feel happier,” he says. Businesses should show their patrons that, within fairness, they can “do something to make the wait pass more quickly versus being just stuck.” Or do as Disney did one sweltering day when Hong Kong Disney was temporarily at capacity — they asked visitors to “wait” in the nearby waterpark. Customers were happy and amused, and (one would imagine) barely noticed time passing.

Elliott N. Weiss co-authored “Line, Line, Everywhere a Line: Cultural Considerations for Waiting-Line Managers,” which appeared in Business Horizons, with Graham Gillam, Kyle Simmons and Donald Stevenson.

No cutting in line!

How to cut in a queue

Each patch and content update draws in new players or causes old players to return to their favorite game. You may encounter multiple connection errors as you try to log into Call of Duty: Warzone during a crowded day, and queueing tries to resolve that.

More often than not, you won’t actually be stuck in a bug when Warzone decides to put you in a queue. Think of the servers as a small door and imagine crowds of players to get inside at the same time. You’d need to form a queue, and everyone would essentially get in faster. The server queue can sometimes bug out and cause you to get stuck, however. When that happens, you’ll need to take matters into your own hands and apply the following fixes so you can hop back into the action.

How can you fix the Server Queue bug in Call of Duty: Warzone?

Understand the Server Queue system

Activision’s way of handling demand may sound less than ideal, but the queue system allows the servers to function without any hiccups. Without the queue systems, players could experience extreme lag and ping, making the game challenging to play.

Once you’re placed in a queue, Activision Blizzard recommends you stay in the queue until it finishes. Leaving or restarting Warzone and the launcher will cause you to lose your place in the line, increasing the overall time it’ll take you to login.

If you’ve been running into queue errors in the launcher, make sure that you have everything checked out in the following list.

  • Enter your Blizzard account name and password correctly.
  • Enter your authenticator code promptly and accurately.
  • Accept any Terms of Use or License agreements promptly.

What can you do if you’re stuck in queue and can’t sign into Warzone?

The queues usually last around five to 10 minutes. If you’ve been sitting in the queue longer than that, there may be an underlying issue. It’ll be a decent idea to check out the server status of Warzone through Activision’s dedicated page and Down Detector.

If you see other users reporting the same issue or server marked as down, you’ll have no choice but to wait for them to come back up. Keeping an eye on Call of Duty’s official Twitter account can give you a headstart for when the servers go online again since it usually informs the players through social media.

In many cases where the servers are online but you’re still getting placed in queues, you’ll have some home remedies you can apply to fix the problem.

Reset your router and PC/console

If the servers aren’t down, there should be another connectivity issue causing you to get stuck in the queue. Resetting your router will allow you to fix any anomalies that may have happened and allow you to establish a new route to the servers through your ISP.

Considering this will probably take a few minutes, it won’t hurt to reset your PC or console simultaneously. This’ll allow you to rule out any software glitches that may have caused the error in the first place. Wait at least 20 seconds or so before turning on the devices, just to give them a little time to settle down.

Try out a wired connection

Wi-Fi can be convenient, but it’s far from being efficient enough for competitive gaming. While most players won’t notice the difference in most cases, a Wi-Fi hiccup can cause you to have connectivity errors.

Switching to a wired connection will make sure your Wi-Fi isn’t to blame and should improve your ping slightly in the long run. If you can’t try out a wired connection due to logistics, you can always try getting your router and console closer to increase your Wi-Fi’s signal power. You can even consider Wi-Fi adapters to cover longer distances.

Try out different DNS addresses

DNS servers usually work fine without any major hiccups, but even they can go down. Most users typically use the default DNS address that gets assigned by their ISP. During prime time in your local area, these DNS addresses can get clogged and cause you to have connection errors in online games.

Switching to a commercially available DNS address like Google or OpenDNS will allow you to troubleshoot your local servers while potentially fixing the server queue bug.

Windows 10 offers a clipboard history feature that can store multiple items and sync them among different computers. But some third-party clipboard utilities offer more powerful options. Here’s how to use both.

How to cut in a queue

Copying and pasting is a long-standing Windows tradition through which you can paste text, images, links, and other objects from one location to another. In the past, the Windows clipboard limited you to copying and pasting only one item at a time. This forced you to make a series of round trips between your source and destination if you needed to cut or copy a whole lineup of items.

The Windows 10 October 2018 Update introduced a clipboard history feature that can store multiple items and even sync them among different computers. The clipboard tool certainly gets the job done, but if you want more powerful options or are still using an older version of Windows, a clipboard utility can store and help you manage multiple items in your clipboard.

Most Windows clipboard utilities work the same way. You use the standard Cut keystroke (Ctrl+X) or menu command if you wish to move an item to another location. You use the Copy keystroke (Ctrl+C) or menu command to copy an item. Then you use a special Paste keystroke via the utility itself or you click on the program’s shortcut or system tray icon. That maneuver pastes a certain numbered item from the list or displays a menu of all items in the clipboard so you can choose which one you want to paste.

Let’s look at the clipboard history feature and three clipboard utility programs for Windows 10.

Windows 10 Clipboard Tool

You should have the new clipboard by now, but the easiest way to check is to go to Settings > System. If you see a setting called Clipboard, you’re good to go. If not, go to the Windows Update screen in Settings and download the latest updates.

At the Settings screen for Clipboard, turn on the switch for Clipboard history if it’s not already enabled. If you run Windows 10 on more than one computer and want to sync your clipboard entries across all of them, turn on the switch to Sync across devices.

Under Automatic syncing, choose your preferred option; “Automatically sync text that I copy” is the easier one as your synced items are automatically available.

Now, open a document, web page, or other piece of content and copy one item after another via the usual Copy command or Ctrl+C keystroke. You can copy text, images, and hyperlinks. Go to a blank document or page. Press Win key+V. Click the item you wish to paste. Continue until you’ve pasted each of the items you want.

Next, you can control the items you’ve pasted. Press Win key+V again. Click the ellipses icon next to an entry in the list. You can delete that entry, pin it so it’s always available, or Clear all items. If you clear all items, any ones that you’ve pinned remain available.

Next, you can try the same maneuvers on another Windows 10 computer with the same feature. Move to another PC with the Windows 10 October 2018 Update or higher. Go to Settings > System > Clipboard. Make sure the options for Clipboard history and Sync across devices are both turned on. Go to a blank document or file and press Win key+V. You should see the same entries that you copied on the other computer.

Now let’s look at some third-party clipboard utilities you can use if you’re not running Windows 10 or just want a more powerful clipboard program.

ClipX

An oldie but a goodie, ClipX (Opens in a new window) can reside as an icon in your Windows system tray, automatically capturing everything you copy—text, URLs, and images alike.

To paste items that have been captured, you can create a series of hotkeys—one to paste the last item copied, another to paste the second-to-last item copied, and still another to display a menu of pasted items from which to choose.

For example, pressing Win+Z may display a menu of pasted items. Alternatively, you can just click the ClipX system tray icon to access the menu. From there, click on the item you wish to paste or press its number in the list, and voila, it’s pasted into your current file or document.

ClipX can store as many as 1,024 pasted items. That list can also be purged once it grows too big, then start a new one from scratch. You can view, manage, and even save lists of pasted items to continue using the same ones.

Ditto

Filled with features and customization options, Ditto (Opens in a new window) is an advanced clipboard manager that can reside in your system tray so it’s accessible with just one or two clicks. Clicking on the icon can load a menu of all pasted items and let you view and tweak all available options or delete the current clipboard.

As with most clipboard managers, you can cut or copy and then paste text and images. You can create your own keystrokes to display the menu of copied items, paste objects, and save the current clipboard. Custom keystrokes unique to each application can also be created.

You can decide what type of formatting to use for a pasted object. For example, HTML can be pasted as a hyperlink or as straight text. Ditto also encourages sharing of copied items, so you can send your clipboard to another person over a network.

Clipboard Master

Another clipboard utility is Clipboard Master (Opens in a new window) , which sets up shop in your Windows system tray and automatically keeps track of copied text and images. Click on the system tray icon or press a hotkey, such as Win+V, and up pops a list of your clipboard entries. From there, choose the item you wish to paste.

A dedicated menu offers specific functions, such as the ability to paste the last copied piece of text, the last image, or the last URL. The software already offers an array of keyboard shortcuts, and you can add to the list by devising your own.

You can choose whether to capture text with its original formatting intact or as just plain text. Clipboard Master can even serve as a screen capture tool to snap an image of your current window or a selected area of the screen.

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If the thought of thousands of sporting fans camping out overnight with the goal of gaining last-minute tickets to an event sounds like utter chaos and disorder to you – then you probably use the word “line” over “queue.”

Tennis is a sport that is steeped in manners and tradition, so it is only natural that Wimbledon, the oldest and most prestigious international tennis championship in the world, operates with a similar penchant for politeness. From the dress code to the lawn maintenance to infamous queue itself, there is sense of orderliness and etiquette to every aspect of Wimbledon that makes the tournament a distinctly British affair.

How to cut in a queue

Don’t know how to queue or why one would? Here is a beginner’s guide to nabbing cheap Wimbledon tickets all the while acquiring a thoroughly British cultural experience for your Bucket List.

What is the Wimbledon queue?

The Wimbledon queue is the waiting line that forms for same-day tickets to the matches. Wimbledon is one of the last remaining international sporting events where spectators can obtain cheaply priced tickets the day-of, a privilege that many are eager to take advantage of. During the two weeks of Wimbledon each year, an otherwise unremarkable field of grass near the stadium grounds fills up with a couple thousand folks patiently waiting to purchase tickets to the matches.

Which tickets can you get through the queue?

Wimbledon allocates a set amount of tickets for each court and each day just for the queue. At 9:30am each morning of the tournament, queuing tickets for that day become available on a first-come-first-served basis. Queuers cannot purchase tickets for any of the coming days, rather only for the day they waited in the queue.

The complete list of queue ticket prices is posted on the official Wimbledon website annually at the tournament’s beginning.

How to cut in a queue

How long will I have to wait in the Wimbledon queue?

Because the tickets are limited, available only that day, and sold on a first-come-first served basis, the most hardcore queuers come very early to ensure they get the tickets they want.

How to cut in a queue

In previous years, hardcore queuers would generally come the evening before with camping gear so as to be first in line in the morning. In 2017, with a particularly strong British showing in the tournament, locals are showing far more enthusiasm and coming as early as 40 hours ahead of time to ensure they can get Centre Court tickets. The more popular the match, the earlier you should be prepared to queue.

Those who don’t have their hearts set on a particular match and would be happy with any tickets can show up to queue in the morning and have their tickets by the mid-to late afternoon, provided there are still tickets left.

How is the queue organized?

Upon arrival, hopeful spectators head to the back of the queue where they are issued a queue wristband. This time-stamped and numbered wristband holds your place in line – it makes it impossible for people to cut the queue. The wristbands and tickets are non-transferable – so you can’t hire someone to queue for you.

If you were a hardcore fan who camped out the night before, event organizers will begin to wake people up around 6am the morning of to distribute the queue wristbands.

How to cut in a queue

Some would say you haven’t really experienced Wimbledon unless you’ve queued.

When all the wristbands have been distributed for the day, that means that there are no more tickets left to be purchased. Anyone who showed up too late won’t be able to enter the grounds that day; but they can always stay so as to get a good spot in the next day’s queue.

Once the ticket turnstile opens, queuers purchase their tickets one by one, proceeding exactly in order according to their wristbands.

What should I bring to the queue?

If you are spending the night in the queue, a tent and other necessary sleeping gear are, of course, recommended. There will still be waiting to be done come morning, so queuers should be prepared to feed and entertain themselves. Lawn chairs, board games, coolers filled with snacks and drinks, umbrellas, stereos, and lawn games are all common features of the queue.

How to cut in a queue

Remember, this is outdoors in July with limited shade. Anyone wanting to queue should bring adequate sun protection and a whole lot of water. Medical and security staff are on premise 24/7 in the event of an emergency.

You should also bring cash. Tickets cannot be purchased with credit or debit cards.

What are the rules of queuing for Wimbledon?

In order to make the queue as safe and pleasant as possible for everyone involved, there is a lengthy list of rules involved. 17 pages of rules, to be exact, which are distributed to each queuer upon arrival.

Important takeaways include:

  • No music or loud noise from 10pm-7am
  • No leaving the queue for more than 30 minutes at a time, lest your spot be forfeit
  • Restraint in alcohol consumption
  • No selfie-sticks
  • Maximum tent occupancy is 2 people; larger tents are prohibited
  • Pizza deliveries should be ordered to and picked up at the Wimbledon Park Road gate only

Depends on where the que is.
With a well streamlined coaster you wont have a long que, waterrides mostly attract so many people it wont be able to handle no matter what you do.

Overall having the entrance and exit on the opposite side of eachother is quite a bit faster.

You can ignore it, but to me thats more of a “Good” alert, not bad.
It means its time to jack up your ticket price and get priority lane setup for even more money. Therefor its not really a fix alert so much as its a “time to get richer” alert

By jacking the prices up to rides with this happening, youre also balancing up your park, the guests will goto other rides less ridden as a result. Scenary max assumed of course.

I typically increase by 20%, wait a few months and readjust, if even needed. 15-20% seems like the perfect increase.

You can ignore it, but to me thats more of a “Good” alert, not bad.
It means its time to jack up your ticket price and get priority lane setup for even more money. Therefor its not really a fix alert so much as its a “time to get richer” alert

By jacking the prices up to rides with this happening, youre also balancing up your park, the guests will goto other rides less ridden as a result. Scenary max assumed of course.

I typically increase by 20%, wait a few months and readjust, if even needed. 15-20% seems like the perfect increase.

I have priority lines, people go in them, but what do they do.

I have priority lines, people go in them, but what do they do.

Enables people who buy priority passes to skip ahead in the queue, simple. Basically it shortcuts out a good portion of the queue.

Enables people who buy priority passes to skip ahead in the queue, simple. Basically it shortcuts out a good portion of the queue.

Oh, where can I sell priority passes? Weirdly enough, people are already using them.

Oh, where can I sell priority passes? Weirdly enough, people are already using them.

Information Booths, infact that is all Information Booths seem to do.

There are a few things you can do to help out long queues. Changing the max load to full, and the minimum wait time to a few seconds less can help out. It depends on the ride really. Some track and flume rides can have comfortably low min wait times since they are just loading 1 car.

Also, some flat rides have the ability to dictate how long the ride actually lasts, by going to the last tab of the ride’s stat page while it is closed. A few flat rides can benefit from this, especially Psycola since that ride is just a long pattern that repeats itself. I’m not sure if changing or reducing the sequence of the ride’s function can affect how much people will pay for it, however

Social norms in waiting lines: Waiting or Cutting?

August 17, 2011 by Gad Allon

The Chicago Tribune had an interesting article a week ago on waiting in lines.(“Wait your turn: Good rule in kindergarten, good rule now“.)

The author of the article reports on an incident in which several people cut him in line until he told them to go back to the end of the line. He then continues

Line etiquette is one of the first things we learn as kindergartners. There were dire consequences for disobeying one of the basic rules of society — that you stand patiently behind the person in front of you, no matter how long it takes.

But is this really always the case? One has to acknowledge that there are cases in which people regularly cut in line AFTER asking to do so, i.e., cutting is done by acknowledging the other people in line, yet providing an excuse to cut in line. This is a common practice in airport security queues when people may ask to cut the line to avoid missing their flight. In certain places, this practice is sometimes coined “I just have a short question” to describe people trying to declare to not require too much of the service provider’s time, justifying cutting in line. This phenomenon is also described by Robert Cialidini in his book “Influence” (Thanks Andy Huang for the reference). In this study, a woman pretended that she needed to make copies while there was a line to use the Xerox machine. When asking “Excuse me, I have 5 pages. May I use the Xerox machine because I’m in a rush?” 94% agreed to let her cut ahead. In the UK, the birthplace of the First-In-First-Out line, similar behavior is observed when in line for train tickets: one may jump to the front of the queue when almost missing their train.

Admittedly, in other situations, as the one described by the author of the Tribune article as well as many other examples of people waiting to buy tickets to sporting events or U2 concerts, this behavior is considered unacceptable and is aggressively banned, as shown in the following clip:


One has to realize that from efficiency point of view, letting people that have lower work requirement (fewer pages to copy, or have only a quick question to ask) be served a head of those with higher work requirement, is the right thing to do. We also realize that social justice requires equal treatment to all tenants of the queue, and thus serving people according to the order in which they arrive may seem the only way in which distributive justice is obeyed.

Prof. Eran Hanany from Tel Aviv university and I have written a paper trying to reconcile the sociology literature making the latter claims, with the efficiency argument, and with the fact that cutting lines is regularly observed, and in many cases even accepted by the waiting line dwellers. In our paper, that uses concepts from queueing theory and game theory we show that cutting in line can actually arise in equilibrium between people in the same community (for example, people that get treated at the same physician, etc), as long as several conditions are satisfied: (i) customers may have legitimate reasons to cut the line (fewer pages to copy, for example, or are in a rush) (ii) all customers may be on both `sides’ of the norm, either have a reason to cut or concede to those with such a reason, which means that even if they are not in a rush now, they know that they may need this “favor” sometimes in the future.

We show that even if the requests cannot be verified before the service (i.e. you don’t know if they have a short question, until they complete the service), such norms may be sustained through community enforcement, if everyone follows the Catholic Golden Rule of “Do unto others as you would have them do unto you”, which in these cases, is also the rational thing to do.

What are the implications? If I am the service manager, I may want to endorse such community building and occasional cutting. If I am a customer, and I believe that I may need such a favor, I should start letting other people cut in lines now. But remember, if you exploit it, it will backfire: